51TROUBLESHOOTING
Parts & Features
Problem Possible Cause Solutions
Doors will 
not close 
correctly or 
pop open.
Food packages are blocking the 
door open.
Rearrange food containers to clear the door and door 
shelves.
Ice bin, crisper cover, pans, shelves, 
door bins, or baskets are out of 
position.
Push bins all the way in and put crisper cover, pans, 
shelves and baskets into their correct positions. See the 
Operation section for more information.
The doors were removed during 
product installation and not properly 
replaced.
Remove and replace the doors according to the 
Removing and Replacing Refrigerator Handles and 
Doors section.
Refrigerator is not leveled properly.
See Door Alignment in the Refrigeration Installation 
section to level refrigerator.
Doors are 
difcult to 
open.
The gaskets are dirty or sticky.
Clean the gaskets and the surfaces that they touch. Rub 
a thin coat of appliance polish or kitchen wax on the 
gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the 
refrigerator. As the warm air cools, it can create a 
vacuum. If the door is hard to open, wait one minute to 
allow the air pressure to equalize, then see if it opens 
more easily.
Refrigerator 
wobbles 
or seems 
unstable
Leveling legs are not adjusted 
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the leveling legs 
or rollers to complete installation.
Lights do not 
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior 
lighting, and service should be performed by a qualied 
technician.
Refrigerator 
has an 
unusual odor.
The Air Filter may need to be set to 
the MAX setting or replaced.
Set the Air Filter to the MAX setting. If the odor does 
not go away within 24 hours, the lter may need to be 
replaced. See the Replacing the Air Filter section for 
replacement instructions.
The interior 
of the 
refrigerator is 
covered with 
dust or soot.
The refrigerator is located near a 
re source, such as a replace, 
chimney, or candle.
Make sure that the refrigerator is not located near a re 
source, such as a replace, chimney or candle.