Appendix 138
Hangs or freezes
Restart the device
• If your device freezes or hangs, you may need to close apps or turn the
device off and then on again.
Perform a boot-up
• A soft reset may be used to reset the device if the screen freezes, or
the buttons, touch screen or device are no longer responding.
• To perform a soft reset of your device, simply press and hold the
Volume Down and Power keys until the device restarts.
Reset the device
• If the methods above do not solve your problem, perform a factory
data reset.
• On the settings screen, tap System
Restart & reset Factory data
reset.
- This method resets all settings for the device and deletes data.
Before performing the factory data reset, remember to make back-
up copies of all important data stored in the device.
- If you registered a Google Account to the device, you must sign in to
the same Google Account after resetting the device.
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