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This chapter lists some problems that you might encounter while using your
phone. Some problems require that you call your service provider, but most of
problems you encounter are easy to correct yourself.
MESSAGE POSSIBLE CAUSES
POSSIBLE CORRECTIVE
MEASURES
SIM error There is no SIM card in the
phone or you may have
inserted it incorrectly.
Make sure that the SIM card
is correctly inserted.
No
connection to
the network
Signal weak
Outside network
Move higher to a window or
open space. Check service
provider coverage map.
Codes do
not match
When you want to change a
security code you have to confirm
the new code by entering it
again. The two codes that you
have entered do not match.
Contact your Service Provider.
Function
cannot be
set
Not supported by Service
Provider or registration
required
Contact your Service Provider.
Calls not
available
Dialling error
New SIM card inserted
Charge limit reached
New network not authorised.
Check for new restrictions.
Contact Service Provider or
reset limit with PIN 2.
Phone
cannot be
switched
on
On/Off key pressed too briefly
Battery empty
Battery contacts dirty
Press On/Off key for at least
two seconds. Charge battery.
Check charging indicator in
the display. Clean contacts.
TROUBLESHOOTING