32
TROUBLESHOOTING
Water
Condensation & Frost
The appliance contains 
a bad smell.
Did you put in food with a strong smell?
•  Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
•  Throw away rotten vegetables and clean the vegetable drawer. Do not 
store vegetables too long in the vegetable drawer.
Symptoms Possible Cause & Solution
Water does not come 
out.
The water dispenser tank may be empty. (Non plumbed models only)
•  Fill the water dispenser tank.
Symptoms Possible Cause & Solution
There is condensation 
inside the appliance or 
on the bottom of the 
vegetable drawer 
cover.
Did you store hot food without cooling it first?
•  Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
•  Although the condensation will disappear soon after you close the 
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•  Condensation can form due to the temperature difference from the 
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
•  Store food in a covered or sealed container.
Frost has formed in the 
freezer compartment.
Doors may not be closed properly?
•  Check if the food item inside the appliance is blocking the door and make 
sure that the door is tightly closed.
Did you store hot food without cooling it first?
•  Cool the hot food first before putting it in the fridge or freezer 
compartment.
Is the air entry or exit of the freezer compartment blocked?
•  Make sure that air entry or exit is not blocked so that the air can circulate 
inside.
Symptoms Possible Cause & Solution
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