LG LG10SM3TBB - User Manual

Questions and Answers

A
Adam DavisAug 20, 2025
Can I upgrade the memory of my LG LG10SM3TBB?
- K
  Karen WillisAug 20, 2025
  Memory upgrade is not available for this device.
C
celliottAug 22, 2025
What to do if my LG LG10SM3TBB shows no image?
- A
  Abigail ThompsonAug 22, 2025
  First, ensure the power cord is securely plugged into the power outlet. If it is, try pressing and holding the power button for more than a second to turn on your LG Digital Signage.
A
Albert MartinezAug 25, 2025
Why is my LG Digital Signage operation not working normally?
- N
  Nicole CoxAug 25, 2025
  There could be several reasons why your LG Digital Signage isn't working correctly. First, check if the Timer has been set. Also, verify the power control settings to ensure the power supply isn't interrupted. Make sure you are using the adapter provided at the time of purchasing the product. As a solution, try turning the power on after disconnecting the AC adapter and cleaning the contacting port. Note that an additional service provider supports the content officially provided.
N
Nancy SmithAug 26, 2025
Why does the audio function not work on my LG LG10SM3TBB?
- J
  Jeffrey RichardsonAug 26, 2025
  If the audio function on your LG Digital Signage is not working, try the following: - Adjust the volume to a suitable level. - Check the audio settings to ensure they are configured properly. - Adjust the volume level.
C
collinsrogerAug 27, 2025
Why does my LG LG10SM3TBB Digital Signage generate heat?
- C
  Cory ArcherAug 28, 2025
  It is normal for the LG Digital Signage to generate heat when it is used for resource-intensive tasks like games or prolonged internet use.
M
Mark WilliamsonAug 30, 2025
What to do if image sticking occurs on my LG Digital Signage?
- S
  Sara DillonAug 30, 2025
  If you notice image sticking on your LG Digital Signage, try using the screen saver function. Also, please note that image sticking is normal for LCD screen products.
S
Stephanie AndersenAug 31, 2025
How to upgrade the memory on LG LG10SM3TBB?
- G
  gary90Aug 31, 2025
  Memory upgrade is not available for this LG Digital Signage device.
S
Stephen WilliamsSep 3, 2025
Why is no image displayed on my LG LG10SM3TBB?
- C
  Cameron OwensSep 3, 2025
  If no image is displayed on your LG Digital Signage, first ensure the power cord is correctly plugged into the power outlet. If it is, press and hold the power button for more than a second to turn on the device.
B
Brandon SextonSep 5, 2025
What to do if the audio function does not work on LG Digital Signage?
- R
  Ronald PerezSep 5, 2025
  If the audio function on your LG Digital Signage isn't working, try the following: 1. Adjust the volume level. 2. Check if the audio is set properly. 3. Adjust the volume level again.
L
Laura ReynoldsSep 6, 2025
How to prevent image sticking on LG Digital Signage?
- P
  Patricia HessSep 7, 2025
  Image sticking can occur on LG Digital Signage. If you display a fixed image for a long time, the pixels may be damaged quickly, so use the screen saver function. Also, image sticking can occur when the display changes from a high contrast image to a dark image; this is normal for LCD screen products.

This document is the owner's manual for the LG Digital Signage (Monitor Signage) model 10SM3TB. It provides essential information for safe operation, installation, and maintenance of the device.

Function Description

The LG Digital Signage is primarily designed for the display and reception of audio-visual signals. It functions as a monitor signage, suitable for various environments, including commercial and public spaces. The device supports multimedia features through USB and Micro SD storage devices, allowing for the display of images, videos, and music. It can be installed in both landscape and portrait positions, offering flexibility in deployment.

Important Technical Specifications

Model: 10SM3TB
LCD Screen Type: Thin Film Transistor (TFT) Liquid Crystal Display (LCD) Screen
Resolution: 1280 x 800 @ 60 Hz
Pixel Pitch: 0.1695 mm (H) x 0.1695 mm (V)
Power Consumption: On Mode: 10 W (Typical), Off Mode: ≤ 1.0 W
Dimensions (Head): 245.6 mm (Width) x 164.2 mm (Height) x 29.7 mm (Depth)
Weight (Head): 0.69 kg
Input/Output Ports: LAN/PoE (802.3at Type 1), DC-IN (Adaptor 19V), USB IN, Micro SD
AC/DC Adapter: Various models manufactured by SHENZHEN HONOR ELECTRONIC, 19V 1.3A.
Operating Temperature: 0 °C to 40 °C
Operating Humidity: 10% to 80%
Storage Temperature: -20 °C to 60 °C
Storage Humidity: 5% to 95%
Wireless Module (LGSBW41) Specifications:
- Wireless LAN: IEEE 802.11a/b/g/n
  - Frequency Range: 2400 to 2483.5 MHz, 5150 to 5250 MHz, 5725 to 5850 MHz (for Non EU)
- Bluetooth: Bluetooth Version 4.0
  - Frequency Range: 2400 to 2483.5 MHz
Supported Video Codecs: H.263, H.264 AVC, MPEG-4 SP, VP8
Supported Music Codecs: AAC LC/LTP, HE-AACv1(AAC+), HE-AACv2(enhanced AAC+), AAC ELD (enhanced low delay AAC), AMR-NB, AMR-WB, FLAC, MP3, MIDI, Ogg Vorbis, PCM/WAVE
Supported Image Codecs: JPEG, GIF, PNG, BMP, WebP
USB Storage Device Recommendations: Recommended capacity 32 GB or less for USB memory drive. Micro SD supports SDHC type; for SDXC cards, format to NTFS. exFAT file system may not work properly for Micro SD and USB storage devices.

Usage Features

Installation Flexibility: The device can be installed in a portrait position, making it versatile for various signage applications. Wall mounting is supported, with specific instructions for securing the device using a VESA-compliant wall mount plate (50x50 mm, M4 x L10 screws, 4 screws required). It is recommended to install the device at least 100 mm from the wall on each side for sufficient ventilation.
Kensington Lock Support: For security, the device includes a Kensington security system connector on the back, allowing it to be secured to a table or other fixture (optional accessory).
Multimedia Playback: Connect USB flash memory or Micro SD storage devices to display images, play videos, and listen to music. The manual provides tips for using USB/Micro SD storage devices, including compatibility notes and recommendations for file types and formatting.
Screen Buttons: The device features simple screen buttons for basic operations, including power on/off and navigating to the Home screen.
Image Sticking Prevention: The manual provides detailed recommendations to prevent image sticking (ghost images) on the LCD panel, which can occur from displaying static images for prolonged periods. These include changing background and character colors at regular intervals and ensuring images change location on the screen. It is recommended to change the screen at least once every 12 hours.

Maintenance Features

Cleaning: The manual provides specific instructions for cleaning the product. It advises unplugging the power cord and wiping the device gently with a soft cloth. Users are warned against spraying water directly onto the product or using inflammable materials (thinner, benzene), cleansers, industrial shiners, abrasive or wax, or alcohol, as these can cause damage, electric shock, or fire. Internal cleaning by a service center is recommended approximately once a year to prevent dust accumulation.
Troubleshooting: A dedicated section addresses common issues such as no image display, image sticking, audio problems, and abnormal screen color (e.g., black spots). It provides practical actions to resolve these issues, including checking power connections, using screen saver functions, adjusting volume, and understanding that some pixel variations are normal for LCD panels.
Data Backup: Users are advised to frequently back up files saved on USB storage devices, as data loss due to device reset or malfunction is not covered by warranty.
Power Management: The manual emphasizes the importance of using approved power cords and AC adapters, connecting to grounded outlets, and ensuring secure connections to prevent electric shock or fire. It also advises disconnecting the power cord when the product is not in use for extended periods to reduce energy consumption and prevent fire hazards from dust accumulation.
Environmental Precautions: The device is for indoor use only. It should not be installed in damp, dusty, or poorly ventilated areas, or near heat sources, oil, or oil mist. High temperatures, humidity, and electromagnetic interference should be avoided.

Safety Precautions

The manual includes extensive safety precautions categorized as 'WARNING' (serious injury or death) and 'CAUTION' (injury or product damage). These cover installation, handling of AC adapter and power, moving the product, general usage, and cleaning. Key warnings include avoiding installation in damp/dusty areas, preventing foreign objects from entering the device, not disassembling or modifying the product, and ensuring proper ventilation. It also highlights the importance of professional installation for wall mounting.