CIC Guide
Inquiry &
Reason
■ Inquiry: Before the mirroring, I was able to see subtitles and set-up menus, but after the mirroring, I can’t see any of them on the TV.
■ Reason: When mirroring, only the video data is transferred through the room-to-room app. If video data doesn’t include subtitles, set-top
menus, etc., such information won’t be displayed.
Caution &
Explanation
1) When receiving the TV screen through the room-to-room app, only the video information of the sender TV will be transferred. So, only the
video screen will be displayed and subtitles or menus aren’t available.
Customer
Service
Guide
■ When receiving the TV screen through the room-to-room app, only the video information of the sender TV will be transferred.
Subtitles are separated from the video information. Therefore, they aren’t provided.
※ Even if you set the subtitle function on the receiver TV, it won’t show any subtitle.
■ When receiving the TV screen through the room-to-room app, only the video information of the sender TV will be transferred, the menus
won’t be displayed.
If you want to change the settings of the connected external device, please change the settings on the TV to which the external device is
connected after exiting the room-to-room function. (mirroring).
Title
I can’t see subtitles or set-top settings menu when mirroring through the room-
to-room app.
Korea( √ ) Overseas(√ )
CIC agent
(√ ) Customer( )
TV
Product
All
Model
All webOS TV models
launched before 2022
Troubleshooting
(√ )
Operation
( )
Installation
(√ )
Category
I can’t see subtitles
or set-top settings
menu when
mirroring through
the room-to-room
app.
Inquiry
There are some missing features after mirroring my TV through the room-to-room app.
1) Before mirroring my TV, I was able to see subtitles, but after the mirroring, I can’t see any of them on the TV.
2) Before mirroring my TV, I was able to see set-up menus, but after the mirroring, I can’t see any of them on
the TV.
※ Keys that work with Receiver TV
- Power
- Channel Up/Down
- Volume Up/Down
- Number buttons
- (AI remote control) wheel
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