Symptom I wanted to run Multi View while playing a game, but it didn’t work.
Explanation
Multi View may not run depending on the game controller settings on the latest game controller (Xbox Series X and Playstation 5).
Customer
Service
Guide
If your game controller settings are set as below, Multi View might not be working.
Title Multi View doesn’t work on the game dashboard.
Korea( √ ) Overseas(√ )
CIC agent
(√ ) Customer( )
Product
type
TV
Product
LED TV
Model
WebOS 22 Multi View support
models
Troubleshooting (√ ) Operation ( ) Installation ( )
Category
Multi
View
function
Inquiry
Multi View doesn’t work on the game dashboard.
Type Game controller settings Guide
Video
Dolby Vision On
Screen resolution settings: 4K 120Hz
Variable Refresh Rate : On
Multi View is not available in the current game controller settings. On the
settings, you can try again after turning off Dolby Vision, setting the
resolution to 4K 60Hz or lower, or turning off Variable Refresh Rate.
Audio
Dolby MAT audio signal
Dolby TrueHD audio signal
Multi View is not available in the current game controller settings. On the
game controller settings, you can try again after setting the audio signal to
Dolby Digital or AC3.
CIC Guide_Multi View
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