2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to the TV
and if connected properly. Refer to OM for connections. Tighten any loose
cables. Make sure the customer is not connecting a BD to VCR or BD to
DVD Recorder. Copy protection can distort the picture on older VCR
models.
Is the TV set to the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off, then on to
determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc. Multiple discs
displaying the problem could indicate the BD lens needs to be cleaned.
Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear when watching a
TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an issue with
the display. If the TV program is fine, then connect theBD to another input
on the display to determine if the problem is following the BD.
Does ghosting appear when
the BD is connected to another
TV?
NO
YES
Connect the BD to another TV and play a disc. No ghosting during disc
play back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
Has the customer tried another
set of cables?
NO
Have the customer try another set of cables. A bad cable can also cause
video problems. Test the cable with another device to the TV to also
determine if the TV is bad. If BD is problem, please see service chart for
service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
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