LG SN9YG.DUSALLK

Troubleshooting 49
Troubleshooting
4
Symptoms Cause & Solution
When you feel the output
sound of the unit is low.
Check the details below and adjust the unit according to them.
y
Switch the state of DRC function to [OFF] by using “LG Sound Bar”.
y
With the sound bar connected with TV, change the AUDIO DIGITAL OUT
setting on TV Setup Menu from [PCM] to [AUTO] or [BITSTREAM].
y
With the sound bar connected with Player, change the AUDIO DIGITAL OUT
setting on Player Setup Menu from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM].
y
Change Audio DRC setting on connected device setup menu to [OFF] state.
y
Make sure that Night Time mode is not On. Turn off Night Time mode.
USB is not recognized
y
Format the USB device and connect it again.
When formatting the USB device, select the available le system. (Page 33)
Bluetooth pairing does
not work well.
y
Be sure your Bluetooth device is on.
y
Switch Bluetooth off and on again on your Bluetooth device, then try pairing
again.
y
Remove the obstacle in the path of the Bluetooth device and the unit.
y
Depending on the type of the Bluetooth device or surrounding environment,
your device may not be paired with the unit.
The unit does not connect
with Bluetooth device.
y
Make sure the speaker connects to Wi-Fi by using “Google Home” app.
Voice recognition does
not work well.
y
The speaker may not be recognized because of the surrounding noise.
y
Instead of “Hey Google”, press
.
y
Check and make sure the microphone is muted. Press
>
on the unit.