26
roubleshooting guide
T
Problem Possible Causes Solutions
Water in the washer
drains slowly or not
at all, or the display
shows:
Washer fills with
water slowly or not at
all, or the display
shows:
Washer will not
turn on
Washer won’t
spin, or the display
shows:
Door will not
unlock when cycle
is stopped or
paused
Wash cycle time is
longer than usual
Musty or mildewy
odor in washer
• Drain hose is bent, pinched,
or clogged.
• The drain fi lter is clogged.
• Water supply taps are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet fi lters are
clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed
properly.
• Interior temperature of
washer is too high.
• Water level in washer is too
high.
• The washer automatically
adjusts the wash time for the
amount of laundry, water
pressure, water temperature,
and other operating
conditions.
• Inside of tub not cleaned
properly.
• Make sure the drain hose is free of clogs,
kinks, etc., and is not pinched behind or under
the washer.
• Clean the drain fi lter. See the Care and
Cleaning section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or
pinched. Be careful when moving the washer.
• Clean the inlet fi lters. See the Care and
Cleaning section.
• Check another faucet in the house to make
sure that household water pressure is
adequate.
• Make sure that the plug is plugged securely
into a grounded, 3-prong, 120-VAC, 60-Hz.
outlet.
• Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualifi
ed electrician.
• Make sure that the door is closed properly and
press the START/PAUSE button. After starting
a cycle, it may take a few moments before the
drum begins to turn or spin. The washer will
not spin unless the door is locked (DOOR
LOCK will appear in the display).
• If the door is closed and locked and the open
door error message is displayed, call for
service.
• The washer door has a safety lock to prevent
burns. Allow the washer to cool until the
DOOR LOCK indicator turns off in the display.
• Allow the washer to complete the programmed
cycle, or run the DRAIN & SPIN cycle to drain
the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
• Run the TUB CLEAN cycle regularly. Be sure
to wipe around and under the door seal
frequently.
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