67
Troubleshooting
6666
Expected
problems
Possible causes Possible corrective measures
Calls not
available
Dialing error New network not authorised.
New microSIM
card inserted.
Confirm the new phone number. In
addition, correctly perform the network
authorisation.
Pre-paid charge
limit reached.
Contact the J:COM Customer Center.
Phone
cannot be
turned on
End/Power Key
pressed too briefly.
Press the End/Power Key for at least
two seconds.
Battery is not
charged.
Charge battery. Check the charging
indicator on the display.
Charging
error
Outside
temperature is too
hot or cold.
Make sure phone is charging at a
normal temperature.
Contact problem
Check the charger and its connection
to the phone.
No voltage Plug the charger into a different outlet.
Charger defective Replace the charger.
Wrong charger Use only original accessories.
Impossible
to receive/
send SMS
& photos
Memory full Delete some files from your phone.
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