Troubleshooting
68
Expected
problems
Possible causes Possible corrective measures
Files do not
open
Unsupported file
format
Check the supported file formats.
The screen
does not
turn on
when I
receive a
call.
Proximity sensor
problem
If you use a protection tape or case,
make sure it has not covered the area
around the proximity sensor. Make
sure that the area around the proximity
sensor is clean.
No sound Vibration mode
Check the settings status in the sound
menu to make sure you are not in
vibration or no interruptions mode.
Vibration
cannot be
turned off
Vibration cannot
be turned off
via the Sound
& notification
settings
Set to None from the Notification
panel’s quick setting area.
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