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6. 2 Troubleshooting
Problem Causes Solution
The motor does not
work when you press
the remote control
button.
- The motor is off.
- The fuse has blown.
- The remote control is damaged.
- The remote control has been
deprogrammed.
- High closing force (in closed door
position).
- Function “Door lock” activated
- Photocells activated
- Check the remote control battery.
- Replace the fuse.
- Use another remote control or use the motor
control buttons.
- Re-program the motor limit switches and
relieve some strength that motor does in the
closed position.
- See the point 5.8
- See the point 5.6
Setting position not
saved
-Door setup for opening and/or closing
in improper position
-Springs incorrectly balanced or door
badly adjusted
-Repeat the Setting of the chapter 5.2.1 to
5.2.5, and try not to open the door too much,
or don’t close it too hardly the rubber seal
against the floor. To adjust the door in both
end positions, use the buttons "DOWN" or
“UP” before you press the “SET” button.
- Verify the number of turns in the torsion
spring (see the CE label), and verify if the door
works manually, if needed you can adjust the
door.
- If the other solutions don’t work, you can
increase the engine power (chapter 5.5) one
more level (from 1 to 9)
The remote control does
not have range.
- The remote control battery without
load.
- Receiver damaged.
- Presence of a magnetic field or a
frequency that interferes.
- Replace the remote control battery.
- Purchase an external receiver and put it out
reach of the interference.
The door does not close
completely.
- The closing force is insufficient.
- The course of the motor has been
programmed incorrectly.
- Adjust the closing force.
- Adjust the course of the motor.
The chain is noisy. - The chain is too loose.
- The motor rail is not aligned with the
center of the door.
- Tighten the chain.
- Align the motor rail with the center of the
door.
Door stops during the
opening.
- The opening force is not sufficient.
- The door is too heavy.
- The motor lacks power.
- The course of the motor has been
programmed incorrectly.
- Adjust the opening force.
- Adjust the course of the motor.
- Adjust the tension of the springs.
Remote control working
distance is too short.
- The remote control battery is nearly
power off.
- Change battery.