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d) malfunctions caused by use with an incompatible
product manufactured by Philip Morris
International or any third-party manufacturer
;
e) damage or malfunctions caused by opening,
modification and repair attempts by the user
or by a service provider not authorised by the
manufacturer
;
f) damage or malfunctions caused by use other
than in accordance with the associated User
guide
;
g) normal degradation of battery performance
over time, unless the battery malfunction
is due to a defect in material or workmanship.
Batteries are subject to wear and the
deterioration in performance and function
due to age does not constitute a defect
in manufacturing or workmanship and is
therefore excluded from this warranty*;
h) a product containing non-original parts in
whole or in part;
i) a product that has had its identification code
removed or altered.
Instructions for Making a Claim
Before submitting a claim, please read the relevant
User guide and other instructions and documents
supplied with the product and available at
www.iqos.com/lil, or visit the indicated website
for more information on lil support.
If you wish to make a claim under this warranty,
please call the Customer Support Center number
above or visit one of our service points for
assistance. The most up-to-date list of service
points for your market is available on the
website above. You need proof of purchase to
be able to submit a claim.
For a faster service that does not require
submitting proof of purchase, we recommend
that you register your product for your market
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