IS590 ECN 3846 Page 11 of 12
Service calls to equipment under warranty will be carried out in accordance with the
conditions of sale. Unless otherwise specified, a maximum of 15 minutes of
administrative time, not spent directly carrying out servicing work, is provided for
within the warranty. Any requirement for staff attending the call to spend greater time
than 15 minutes due to administrative requirements, such as on health and safety risk
assessments, will be chargeable at the prevailing rate.
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