to
give
us
some information when you
contact
us:
• your
product
model, hardware revision and serial number;
•
the
name
of
your Internet Service Provider
(ISP);
and
•
proof
that
you purchased
the
product,
with
the
date
of
the
purchase shown and place where
it
was purchased
WE WI
LL
ALWAYS NEED A DATED PROOF OF
OR
IGINAL PURCHASE
TO
PROCESS WARRANTY CLAIMS.
Sometimes we will need you
to
send the product back
to
us
so
that
we can fix
or
replace it.
If
we
ask you
to
return
your product
to
us
by
post, you will be given a Return Materials Authorization (RMA) number and we'll tell you where
to
send
the
product.
You
will need
to
make sure
the
product is properly packaged and shipped, and you will be
responsible
for
the costs
of
returning your product
to
us.
We
need
to
identify your product when
it
reaches us, so
you'll need
to
include
the
RMA number AND a copy
of
your dated proof
of
original purchase (please keep
the
original)
with
the
returned product.
We
also recommend
that
you send
the
package
by
registered and insured mail
or
by
overnight courier
to
protect
the
package while
it
is in transit.
What
happens
when
I
return
my
produ
ct?
Defective products covered
by
this warranty will be replaced
without
charge
with
the
same product
or
an equivalent
product
of
equal
or
greater value,
or
Belkin will provide you
with
a refund
of
the purchase price
of
the
product, minus
any rebates and discounts. The remedy offered will be determined by Belkin in
its
sole discretion.
We
can only ship replacement
or
repaired products
to
locations in the country where the original product was purchased.
Belkin may need
to
delete all
or
part
of
your data
to
repair
or
replace your product. Belkin may also install software
updates
as
part
of
warranty service. PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR DATA
ON
THE
PRODUCT BEFORE SENDING IT IN FOR REPAIR
OR
REPLACEMENT BELKIN IS NOT RESPONSIBLE FOR
ANY
LOSS OF DATA
OR
SOFTWARE DURI
NG
WARRANTY SERVICE.
Replacements
not
covered under warranty
or
your rights under consumer law may be refused
by
place
of
purchase,
or
may be subject
to
charge.
T
ec
hni
cal s
upport
This
warranty
is
not
a service
or
support
contract
Details on
our
technical support offerings and policies (including
any applicable fees) can be found
at
http://www.belkin.com/support
or
http://support.linksys.com.
Belkin provides many different options
to
support you. Please click on
or
go
to
the
appropriate website below
for
more details. Please make sure
to
change
to
your local
country
if
necessary.
• Belkin and Wemo Products: http://www.belkin.com/support
• Linksys Products: http://support.linksys.com
Along
with
the
Limited Warranty, Belkin provides Complimentary Assisted Technical Support
for
the
Warranty Period
to
get
your hardware
up
and running. Complimentary Assisted Technical Support includes technical support (by
phone) and live
chat
(through your computer).
At
this
time, live
chat
is only available in certain countries. Please
visit
our
websites (indicated above) in your local area
for
details.
For additional
support
beyond
the
Complimentary Assisted Technical Support period
or
for
assistance on advanced
features beyond basic support, please
contact
our
Technical Support team
to
learn more
about
how
we can help you
get
the
most
out
of
your product. Please note
that
you may be assessed a fee
to
speak
with
our
technician
if
you
contact
us
outside
the
Complimentary Assisted Technical Support period.
Additional information on some
of
our Premium Support Offerings can be found at:
Linksys Networking Products -http://www.linksys.com/us/premium-support/
Belkin and Wemo Networking Products - http://www.belkin.com/us/belkin-premium-support/
Please Note: Some
of
these offerings may
not
be offered in your country
Telephone support may
not
be available where you live and may be subject
to
charge.
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