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Problem Check points Possible solution
Are the batteries exhausted?
Replace the batteries.
The TENS Dual Channel
Digital Pain Reliever will
not turn on.
Are the batteries installed
correctly?
Insert the batteries observing
correct polarity.
Firmly connect the output cable.Is the output cable properly
connected?
The TENS Dual Channel
Digital Pain Reliever is
ON, but stimulation /
sensation is weak.
Is the cable damaged/old/worn? Replace output cable.
The stimulation
is weak even after new
batteries have been
inserted.
Are the gel pads secured on the skin
properly?
Re-attach the gel pads correctly.
Are the gel pads dirty?
Clean the gel pads with a damp,
lint free cloth or replace with new
gel pads.
Is the intensity too weak? Use a higher intensity level.
Problem Check points Possible solution
Are the gel pads too close together?
Reposition the gel pads further
apart.
Are the gel pads or cables damaged
or worn?
Replace with new gel pads or
cables.
Are the gel pads stuck on the skin
correctly?
Reposition the gel pads and make
sure they are placed on the skin
firmly.
The stimulation is
uncomfortable.
Is the intensity too high?
Decrease the output intensity.
Are you operating the TENS Dual
Channel Digital Pain Reliever
according to the manual?
Please read and fully understand
the user manual.
Troubleshooting
Troubleshooting
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