+G633 - Troubleshooting - Audio Issue: Static noise, feedback, or crackling when moving
or using the Mic
If you're using the USB Adapter, make sure that the separate headphone and microphone
ports are plugged into the correct input/output ports and are connected securely.
Please make sure that the firmware on the headset and the G Hub Software installed on
your computer is up-to-date.
Check on several USB ports, preferably bypassing any USB hubs and plugging directly
into the computer.
o Check that your headset’s microphone mute switch isn’t activated. The mute
switch is located on the inline control pod.
o Confirm the voice communication application in use is not muted.
o Confirm the G633 mic is selected as the default device in the Sound settings:
Click Start > Control Panel > Hardware and Sound > Sound, and then
click the Recording tab. Make sure the G633 microphone is selected as
the Default Device and the Default Communication Device.
Right-click on the microphone (G633), left-click Properties, then left-
click the Levels tab. Make sure the microphone gain is at least 50%
(recommended 100%).
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