Click the Listen tab, check Listen to this device and then click OK. At
this point, the mic should be picking up sound and outputting it to the left
and right channels.
If available, test on another computer using the USB Adapter.
If the issue persists with USB Adapter, please test using the 3.5mm cable by connecting
the G633 headset to a known working device such as a cellphone, console controller, or
PC sound card. You will need to communicate with someone using the boom mic using
the 3.5mm connection or create a recording you can playback in order to test if a
microphone is being picked up.
If the microphone works correctly through the 3.5mm plug directly, the issue is likely the
USB Adapter.
If the microphone continues to function incorrectly through the 3.5mm plug directly, the
issue is likely a break in the wire.
+G633 - Troubleshooting - Connection Issue: Not detected on computer
1. Confirm that the headset power switch is ON and set to PC.
2. Confirm the USB cable is plugged securely.
3. Try a different USB port.
4. Connect the headset, using the included 3.5mm cable, to a known working device such as
a cellphone, console controller, or PC sound card, ensure to switch the headset to 3.5mm
mode.
5. Call a friend, join a voice party using the software or platform of your choice, or record a
voice clip to test mic functionality.
6. If the headset works, the USB cable needs to be replaced.
+G633 - Troubleshooting - Audio Issue: No Audio - getting static sound on left right side
1. Open Logitech G HUB and select the G633 headset.
2. Select the Acoustics tab on the left and then check Enable Surround Sound. Select Test
Surround Sound.
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