Logitech MX Master Frequently Asked Questions

 If you’re still not able to install, and if you have Yosemite or earlier, see the Apple support article
on how to repair your disk permissions.
 Visit the Apple support site to learn how to start your Mac in Safe Mode. This may help you to
pinpoint the problem.
 +Device disconnects or keeps losing Bluetooth connection
Likely Cause(s):
 Low battery levels
 Plugging the receiver into a USB hub or other unsupported device such as a
 KVM switch
NOTE: Your receiver must be plugged directly into your computer.
 Using your wireless device on metal surfaces
 Radio frequency (RF) interference from other sources, such as wireless speakers, cell phone, and
so on
Symptom(s):
 Bluetooth connection keeps dropping
 The device doesn’t connect to Bluetooth
 Button/cursor lagging
Possible solutions:

Logitech MX Master Specifications

General

Purpose	Office
Scroll type	Wheel
Buttons type	Pressed buttons
Frequency band	2.4 GHz
Buttons quantity	7
Device interface	RF Wireless + Bluetooth
Bluetooth version	4.0
Recommended usage	PC/Laptop
Scrolling directions	Vertical/Horizontal
Number of scroll wheels	2
Programmable mouse buttons	Yes
Movement detection technology	Laser
Form factor	Right-hand
Product color	Black
Surface coloration	Monochromatic
Receiver type	Unifying receiver
Wireless receiver interface	USB Type-A
Wireless range	10 m
Battery type	Built-in battery
Power source	Batteries
Battery capacity	500 mAh
Battery life (max)	240 h
Charging port type	Micro-USB Type-B
Mac operating systems supported	Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur
Mobile operating systems supported	iPadOS
Windows operating systems supported	Windows 10, Windows 11
Package depth	150 mm
Package width	63 mm
Package height	194 mm
Package weight	331.4 g
Cables included	Micro-USB
Quantity per pallet	756 pc(s)
Master (outer) case width	160 mm
Master (outer) case height	212 mm
Master (outer) case length	265 mm
Master (outer) case weight	1610 g
Quantity per master (outer) case	4 pc(s)
Master (outer) case GTIN (EAN/UPC)	50992060562114
Quantity per intermodal container (20ft)	12360 pc(s)
Quantity per intermodal container (40ft)	25440 pc(s)
Quantity per intermodal container (40ft, HC)	30528 pc(s)

Weight and Dimensions

Depth	48.4 mm
Width	126 mm
Height	85.7 mm
Weight	145 g
Receiver height	18.4 mm
Receiver weight	2 g