Looxcie 3 - Troubleshooting;Support;Registration; Troubleshooting; Support

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Troubleshooting/Support/Registration

Note: If you want to switch smartphones, be sure to go to your

WiFi setting and Forget the device from the rst smartphone you

used. Then repeat the sequence in the section above again.

Support

Online Support

Visit https://support.looxcie.com/home

Looxcie Mobile App User’s Guide

U.S. Phone Support

Call: 1-855-LOOXCIE (566-9243) or +1-408-935-2600

Available Monday thru Friday, 9 am to 5 pm Pacic Time

Registration

Product Registration

Visit http://www.looxcie.com/register to register your camera.

or registered trademarks of Looxcie, Inc. US and international

patents pending. Looxcie Model: LX3

Troubleshooting

My Looxcie does not turn on or is behaving erratically.

Battery power is low or exhausted. Recharge the battery.

My Looxcie is frozen .

1. Press the camera’s Power button for 5 seconds to turn it o.

2. Press and hold the Power button for 2-3 seconds to restart the

camera.

My Looxcie cannot record.

Is an SD card installed in the camera?

If not, install an SD card. See Install Memory Card on page 2.

If an SD card is already installed, either the card is full, or the card cannot

be recognized.

If the card is full, use the Looxcie Desktop Utility to download videos and

photos to your PC, and then erase the SD card. See Using the Looxcie

Dekstop Utility and DELETE VIDEO ON YOUR CAMERA, on page 5.

Note: Mac users: ensure you delete all les on camera, including

the .trash directory.

If the card cannot be recognized, reformat card or try a dierent SD card.

The Looxcie mobile app does not nd my camera.

1. Power on your camera and wait for the blinking orange light to go

solid orange. Make sure the WiFi symbol on back is ashing green.

2. From the mobile app swipe right to see the Menu screen, tap PAIR

WITH CAMERA, select Looxcie 3, and tap OK.

3. Select your device from the list of cameras. (iPhone users skip to

step 5.

4. Wait up to 30 seconds for the devices to connect.

5. If that fails, go to the WiFi setting on your smartphone, select your

Looxcie 3, connect, and then return to the Looxcie app.