Appendix 1. Troubleshooting
App.1-12
Object
Error code
Occurrence
location
Error message Reason and measure
Type Address
0x1C
Failed to save new
project archive. Please
download project again.
There is a program to reboot engine program
after downloading in the device but when it
fails, this message shows up. But because
the downloading is completed if you reboot
engine directly, it works normally. The
program name to reboot is startup.exe and it
can be installed by engine upgrade function.
Project
download
0x26
Failed to XGP Panel
startup program. Please
update XGT Panel
Software.
It can’t find software to reboot XGT Panel.
Update the XGT Panel.
0x1E
Project data is not
downloaded. Please
download project again.
The project data was not downloaded
normally because of communication error.
Check the connection status of
communication cable and If this symptom is
repeated, contact Customer Service Center.
0x1F
Failed to read Version
information file. Please
download project again.
There is version information file but when it
can’t read file normally because of the device
error, downloading is stopped because it
doesn’t know version. If this symptom is
repeated, contact Custom Service Center
Project
download from
USB storage
device
0x27
Cannot find project data
in USB Storage
There is no USB or device status of USB is
not good or project is not saved properly.
0x52 XGT Panel
Project information file is
not in USB Storage.
The project is not saved normally in the USB.
Check whether there is XP_Project folder and
[project name].inf in the USB or not.
0x53 XGT Panel
Failed to read project
information file.
It can’t read project information file because
the project is not saved in the USB normally.
Save the project again from XP-Builder to the
USB.
0x54 XGT Panel
Device type is not
matched.
The connected device type is not same as the
device type set in the project in the USB. In
case of this, project can’t be downloaded into
the device. Edit the project again or download
according to the connected device.
0x55 XGT Panel
Cannot read user
password.
Information about the password can’t be red
because of the device error. If this symptom is
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