LUXE BIDET Neo Series - User Manual

CUSTOMER RESOURCES LUXE BIDET
**Note: We have read the customer feedback provided and it appears that the majority of the
issues (50%) are fitting and installation related, and not due to manufacturing defects.
Installation issues are usually caused by user error or incompatible plumbing parts. These
cases are extremely rare and we are always actively helping any customers that contact us with
these issues. 30% of the feedback responses were "does not work" -type feedback, but since
there is no detail provided on what parts did not work, it is hard to determine if these feedback
were left based on defect or misuse of the product. It is common for customers to not use the
product properly, especially when activating the self-cleaning function, as they often only
activate the first knob (mode knob) and not the second knob as well (pressure control knob).
The only serious feedback we saw were the 2 leaking-related feedback (leaking of hose and
nozzle). We take these very seriously, however it is still difficult to determine if the leaking was
caused due to actual manufacturing defect or user error during installation or use. Upon
checking our overall inventory and overall feedback from customers, we do not see any serious
reason for concern. Any defects which cause leaking are extremely rare, and we have stringent
quality checks in our factory and manufacturing process to eliminate these issues. So based on
all these facts, we believe that the issues were mostly caused by customer misunderstanding
(on installation or use of the product)
No Access to Toilet Tank (cold water supply)
In the situation that customers have difficulty installing to the toilet tank, Luxe Bidet offers
alternative solutions. We provide alternative parts free of charge to our customers who have any
type of compatibility issues whether with the parts, fittings or different toilet types. The fittings we
provide with our products are standard for North American plumbing. In the circumstances that
some customers do not have access to the toilet’s fill valve to attach the provided part, we
provide free alternative installation parts for the customer to connect the bidet directly to the
water supply valve behind the toilet or under the sink. We do our best to make sure each
customer has the right fittings needed for their respective installation.
In the picture below, the highlighted red portion shows the normal installation method with the
parts provided in the package. Below the highlighted red boxes is the alternative installation

Summary

No Access to Toilet Tank (cold water supply)

Toilet Seat Compatibility Issues

Recommended Toilet Seats

Lists specific toilet seat models recommended for compatibility with Luxe Bidet.

Common Issues and Solutions

Fixture Size Mismatch

Addresses issues where the bidet size does not fit the fixture due to misunderstanding.

Self-Cleaning Feature Malfunction

Explains customer misunderstanding in activating the self-cleaning functions correctly.

Replacing Parts and Contact Information

Leaking from Nozzle

Addresses heavy leaking from the nozzle, potentially due to installation or usage errors.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document describes the Luxe Bidet, a toilet attachment designed to enhance personal hygiene. The bidet's primary function is to provide a cleansing wash after toilet use, offering an alternative or supplement to toilet paper. It is designed to be user-friendly and offers various features to ensure compatibility and ease of use.

Function Description:

The Luxe Bidet functions by attaching to an existing toilet, providing a stream of water for cleansing. It is primarily designed for cold water supply, though some models may offer hot water options. The bidet is activated via control knobs or levers, allowing users to select the desired wash mode and adjust water pressure. The core function is to deliver a hygienic wash, promoting cleanliness and comfort. The device aims to address common user concerns by offering solutions for installation, compatibility, and maintenance.

Usage Features:

The Luxe Bidet offers several usage features that contribute to its functionality and user experience.

• Wash Modes: The bidet typically includes different wash modes, such as a general "Wash" for posterior cleansing and a "Women" wash for feminine hygiene, available on specific models. These modes are selected via a control knob, allowing users to choose the appropriate cleansing option.
• Water Pressure Control: Users can adjust the water pressure to their preference using a dedicated control knob or lever. This feature ensures a comfortable and effective wash for different sensitivities and needs. The pressure control is crucial for both the wash modes and the self-cleaning function.
• Self-Cleaning Nozzle Mode: A key maintenance feature, the self-cleaning nozzle mode, allows users to clean the bidet nozzles. To activate this, the lower (mode) knob must be turned all the way to the "Nozzle Cleaning" position, and then the upper (pressure) knob or lever must be turned to "High" or lifted to its highest point. This ensures the nozzles are rinsed thoroughly, maintaining hygiene.
• Installation Flexibility: The Luxe Bidet is designed for relatively straightforward installation. It connects to the toilet's water supply. For situations where direct access to the toilet tank's fill valve is difficult, alternative installation parts are provided free of charge. These parts allow connection directly to the water supply valve behind the toilet or under the sink, ensuring broader compatibility across different plumbing setups.
• Toilet Seat Compatibility: The bidet is designed to fit under most toilet seats. However, if the bidet creates a gap between the toilet bowl and the toilet seat, Luxe Bidet offers toilet seat bumpers to address this. For larger gaps, a list of recommended toilet seats that have been tested for compatibility is provided. The bidet generally fits better with flat toilet seats and may be less comfortable with one-piece toilets that have curved bowls or tanks close to the bowl.
• Sizing Guidelines: To prevent compatibility issues, Luxe Bidet provides sizing guidelines and a fit chart. This allows customers to measure their toilet and ensure the chosen bidet model will fit before purchase. The bidet extends 4 to 5 inches from the back of the toilet bowl, and a minimum of 5 empty inches between the back of the toilet bowl and the wall is recommended.

Maintenance Features:

The Luxe Bidet incorporates features and support mechanisms to facilitate maintenance and address potential issues.

• Self-Cleaning Nozzle: As mentioned, the self-cleaning nozzle mode is a primary maintenance feature. Regular use of this function helps keep the nozzles clean and hygienic, preventing buildup and ensuring optimal performance.
• Troubleshooting Support: The manufacturer provides extensive support for troubleshooting common issues. This includes detailed installation guides, video tutorials, and a Frequently Asked Questions (FAQ) section on their website.
• Parts Replacement: In cases of compatibility issues or if alternative connection sizes are needed, Luxe Bidet offers to supply necessary parts free of charge. This proactive approach helps users overcome installation hurdles without additional cost.
• Customer Contact Channels: Multiple channels are available for customer support, including chat, email, and phone. A dedicated contact form on their website allows users to specify their concerns, making it easier to provide the correct replacement parts or assistance. This ensures that users can easily reach out for help with installation, parts, or any other issues they might encounter.
• Warranty: The Luxe Bidet comes with a warranty that covers manufacturing defects. This provides assurance to customers that any issues arising from defects will be addressed, often with full replacements offered even beyond the standard warranty period at the manufacturer's discretion.
• Addressing Leaking Issues: While rare, if leaking occurs from the nozzle or hose, the manufacturer emphasizes that this is often due to incorrect installation or misuse. They offer to investigate the issue thoroughly and, in the rare event of a manufacturing defect, provide a full replacement free of charge. This commitment to quality and customer satisfaction is a key aspect of their maintenance support.

In summary, the Luxe Bidet is designed to be an accessible and effective personal hygiene device, with a strong emphasis on user support, compatibility, and ease of maintenance.

LUXE BIDET Neo Series Specifications

General

Installation	DIY
Water Pressure Control	Yes
Nozzle Guard Gate	Yes
Self-Cleaning Nozzle	Yes
Nozzle Position	Adjustable
Type	Bidet Seat
Material	Plastic
Water Temperature	Cold water only
Warranty	18-month warranty