SERVICE
TROUBLESHOOTING CHART
PROBLEM CAUSE CORRECTION
Surface elements fail to turn on or a. Appliance not connected to a. Connect applianceto wall outlet,
heat food properly, power supply, check circuit breaker or fuse box.
b. Defective element, b. Have service technician check
element.
c. Usedincorrect utensil, c. For optimum results, utensil
MUST HAVE A FLAT bottom.
(This is CRITICAL for solid ele-
ments.) See page 12 for addi-
tional information.
d. Canadian cooktoponly - tripped d. Reset circuit breakerto ON posi-
circuit breaker, tion.
SERVICE model and serial numbersof the appli- CIRCUIT BREAKER
Do not attempt toservice the appliance ance, the name and address of the CANADIAN APPLIANCE ONLY
yourself unless directed to do so in this dealer from whom you purchased the Yourapplianceis equippedwith acircuit
book. Contact the dealer who sold you appliance,the dateof purchaseand de- breaker box. The box is located either
the appliance for service, tails concerning your problem, on a wall or in a cabinet next to or near
the appliance. If part or all of the appli-
HOW TO OBTAIN SERVICE If you did not receive satisfactory serv- ance does not operate, check to see it
When your cooktop requires service or ice through your servicer or Maycoryou one of the breakers has tripped. Reset
replacement parts, contact your Dealer may contact the Major Appliance Con- the breaker to the ON position.
or Authorized Servicer.Consult the Yel- sumer Action Panel by letter including
low Pages in your telephone directory your name, address, and telephone
under ranges for the service source number, aswell as the model andserial
nearest you. Be sure to include your numbersof theapp_iance. 0
name, address, and phone number,
along with the model and serial num- MajorApplianceConsumerActionPanel
bers of the appliance. (See front cover 20 NorthWackerDrive
for location of your model and serial Chicago,IL 60606
numbers,)
MACAP (Major Appliance Consumer J_l_lt_l_l
if you are not satisfied with the local re- Action Panel) is an independent agency
LLL
sponse to your service requirements, sponsored by three trade associations I I
callor writeMAYCORPartsandService asacourt of appeals on consumercorn-
Company, 240 Edwards Street, S.E., plaints which have not been resolved ' -_
Cleveland, TN 37311, (615) 472-3500. satisfactorily within a reasonable period
Include or have available the complete of time.
-14-
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