17
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage� If the washing machine fails to operate properly, or it sounds an alarm, please check the
following guidelines for possible solutions to common problems or alarm indicators before calling for service�
ERROR CODES
Error Code Cause Possible Solution
E1
It takes over 30 minutes to fill water but
cannot achieve its preset water level�
Check below for “Washer Not Filling Properly” and/or for water
leakage�
E2
It takes over 10 minutes to drain water
but cannot drain the washer empty�
Check below for “Washer Will Not Drain Water”�
E3 Top lid is open � Close the lid�
E4 The washer is unbalanced� Redistribute the load�
Other Anything else
Turn off the washer and unplug, then plug back in and restart�
If error persists, contact customer service for assistance�
LIST OF PROBLEMS AND POSSIBLE SOLUTIONS
Problem Possible Cause Solutions
Thumping sound
Heavy wash loads may produce a thumping
sound�
This is normal� If sound continues, washer is probably out
of balance�
Washer load may be out of balance� Pause the cycle and redistribute the load�
Vibrating noise
Packaging materials were not removed� Make sure all packing materials have been removed�
Load may be unevenly distributed in the tub� Pause the cycle and redistribute the load�
Not all leveling feet are resting firmly and
evenly on the floor�
See Leveling the Washer in the Installation Instructions�
Floor not rigid enough� Make sure that the floor is solid and does not flex�
Excessive suds Too much or incorrect detergent used�
HE detergents are formulated specifically for High-
Efficiency washers and contain suds reducing agents�
Only use detergent with the High-Efficiency (HE) logo�
Water leaking
Water Inlet hose connection is loose at
faucet or washer�
Check hoses for leaks, cracks and splits� Check and
tighten hose connections�
House drain pipes are clogged�
Check for water backing up out of the drain pipe during
drain� If water is seen coming out of the drain, check for
proper drain hose installation and check for restrictions
in the drain� Contact a plumber for any necessary repairs
to the drain line�
Drain hose has come out of drain or is not
inserted far enough�
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain�
For smaller drain pipes, insert the drain hose into the
pipe as far as the drain hose flange� For larger drain pipes,
insert the drain hose into the pipe 1-2 in� past the flange�
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General
Weight and Dimensions
