Malco Products, Inc., 361 Fairview Avenue, Barberton, Ohio 44203
Phone 800-253-2526 or 330-753-0361; Fax 330-753-2025 9-13-01 REV1 Page 9
TROUBLE SHOOTING GUIDE
Always unplug all electrical cords before any
maintenance. Make sure Recovery and Solution
Tanks are empty and lids are tightly in place
before opening your Xtrax™ Xtractor.
PROBLEM CAUSE SOLUTION
Uneven or no spray from
jet on upholstery or carpet
wands.
• Dirty or plugged spray jets.
• Spray Jet misalignment.
• Worn spray jets.
• Clean or replace worn jets.
• Check alignment of spray jets so spray is in a
straight line.
• Replace spray jets
Leaking upholstery or
carpet wand.
• Quick coupler is faulty.
• Leaking valve.
• Hose split or loose fittings.
• Quick couplers not fully
engaged.
• Valve stem worn.
• Replace quick coupler.
• Replace valve with rebuild kit.
• Replace hose or tighten fittings.
• Reconnect quick coupler to insure engagement.
• Replace stem.
Solution pump will not run.
• Fuse blown/circuit breaker
tripped in building.
• Faulty pump switch.
• Loose wiring to solution
pump.
• Faulty pump motor.
• Pump seals damaged.
• Preheat/clean switch in
preheat position
• Replace fuse or reset breaker.
• Replace faulty switch.
• Check wiring diagram and repair the wire.
• Replace the solution pump motor.
• Replace pump or seals.
• Put switch in clean position.
Little or no vacuum
• Fuse blown/circuit breaker
tripped in building.
• Faulty vacuum switch.
• Waste tank drain valve
open.
• Lint is clogging float shutoff
screen.
• Air leak on vacuum tank lid.
• The vacuum hose is loose.
• Split in vacuum hose or
cuffs on hose are loose.
• Faulty vacuum motor.
• Vacuum hose inside base is
loose or split.
• Float ball shutoff is
activated.
• Check for other appliances plugged into the same
circuit. Replace fuse/reset breaker. Plug Xtrax™
into a less heavily loaded circuit.
• Replace faulty switch.
• Be sure drain valve is closed.
• Remove Recovery Tank lid and clean screen.
• Tighten Recovery Tank lid.
• Reinsert cuffs firmly onto tool and onto back of
Xtrax™ Xtractor.
• Replace the hose or thread cuffs securely onto
the hose.
• Replace vacuum motor.
• Open the empty machine and check internal
vacuum hose for tightness to base plate or check
for splits on hose.
• Turn off vacuum and empty tank or turn off
vacuum and make sure solution lid is tightly in
place.
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