You need to relocate your pod.
No problem! Original and XL pods have casters so you can move them a short distance as
needed. For details about deploying the casters, see Assembly Instructions and Delivery +
Installation Guide. If you need to move your Original or XL pod to another building, across
uneven floor surfaces, or need to store it, please contact us about how to disassemble your
Mamava pod. The Solo pod must be disassembled before moving.
Important! La Solo doit être désassemblée avant qu’on la déplace pour la poser à plat sur une
surface plane.
Reminder: If you want breastfeeding parents to be able to find your pod in its new location with
our app, you need to send the new address, a short description, and photo in the new spot.
Reach out with a note to customersuccess@mamava.com.
Your pod is being misused.
Educate employees and guests that it’s important that this pod be used only for breastfeeding
and pumping, so it is available and clean for nursing parents when they need it. See “Why
Your Pod Is Important for Breastfeeding Parents” on page 11.
You misplaced one of your keys.
Contact a locksmith if you’ve misplaced the unique brass key used to open the door handle.
You can purchase additional deadbolt keys from Schlage or other retailers. Search Schlage
61509 Emergency Release Key or B571 Occupancy Indicator Deadbolt key.
You need to get in when the deadbolt is locked.
There are several ways to get into a Mamava pod even when the deadbolt is locked.
First try this: Insert the provided emergency
deadbolt key into the center hold of the
occupancy indicator dial and turn to “vacant.”
Deadbolt is now open. Unlock the keypad with
your code or the pre-programmed “8008” code.
If that doesn’t work, use the traditional brass keys
that came with the lock.
If that doesn’t work: It is possible to access the
pod after removing either the center perforated
roof panel or, if your pod is an Original or an XL,
either of the curved side panels. Refer to the
Disassembly Guide for instructions.
Contact sales@mamava.com about extended warranty and service plans.
Troubleshooting + More • 14
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