Mamava pod - Troubleshooting and Support; App and Access Issues; Pod Component Failures

Common Troubleshooting
Tips (+ Other What-Ifs?)
Mamava pods are designed to be a low-maintenance
solution for their gracious hosts. But, from time to time,
issues may arise. While our Help Center is always available
at help.mamava.com, below you will find quick solutions to
commonly asked questions.
Breastfeeding parents are having trouble getting
into the pod with the app.
1. Make sure the pod is located where there is a Wi-Fi connection
and/or data service is available.
2. Make sure the user’s Bluetooth and location services are turned on.
3. Make sure their low power mode is turned o.
4. Make sure the user is within three feet of the pod when trying to unlock.
The lights or fan are not functioning as expected.
Locking the deadbolt powers the pod. Is the deadbolt in the locked position
and contacting the switch in the wall panel? If so, and the lights or fan still
won’t turn on, make sure the power cord is plugged in and the wall outlet
is functioning properly. For technical assistance, contact service@mamava.com.
Important! The 5A fuse that regulates the Pod Control Device needs to be
replaced by a trained service professional, as designated by Mamava.
Important! Le fusible de 5 A qui régule le dispositif de commande de la cabine
doit être remplacé par un technicien de service qualifié désigné par Mamava.
Interior power outlet isn’t working.
Make sure the green LED indicator on the outlet is on. If it’s on, but there’s no
power—or it’s o and the unit is plugged in—there may be an issue with the
outlet or electrical connection.
Breastfeeding parents say the pod is too hot. (Or too cold.)
The temperature of your pod will stay at the temperature of the air around it,
give or take a few degrees. Be sure your Mamava pod is placed in a location
that is adequately serviced by your HVAC system.
Give breastfeeding parents a
number to call (or a service
desk to visit) when they’re
having trouble getting into
the pod. Please visit help.
mamava.com or email
customersuccess@mamava.
com for a sticker template.
Troubleshooting + More • 13