23
PROBLEM POSSIBLE CAUSE WHAT TO DO
Video in apps
buffers, stutters or
stops altogether
Your broadband is not fast
enough. A minimum speed
of 3Mbps is recommended
for internet video. Even if you
have a faster connection, e.g.
16Mbps, other devices may be
using it at the same time and
reducing the speed available to
the T3•R.
Check your broadband speed with your
internet provider and try running an online
speedtest on a computer or mobile device.
If the speed you are getting is less than
expected there may be other devices
on your network using bandwidth. Try
disconnecting them.
Internet video will not work reliably if your
connection is slower than 3Mbps.
Your T3•R is using Wi-Fi and
too many other devices are
using your Wi-Fi at the same
time.
Disconnect other devices from your Wi-Fi
network. Alternatively, instead of using
Wi-Fi, connect your T3•R to your internet
router with an Ethernet cable.
The Wi-Fi signal from your
internet router is poor. You
can check the Wi-Fi signal by
going to: Settings → Internet.
Try adjusting the location of your Wi-Fi
router and/or its antenna(s). You can also try
moving the T3•R itself. Alternatively, instead
of using Wi-Fi, connect your T3•R to your
internet router with an Ethernet cable.
You can’t remember
your PIN
You’ve forgotten it or someone
has changed it.
Your PIN can be reset with the master PIN.
Please contact us.
Your remote control
does not work
The T3•R is not turned on or
its front is obstructed.
Ensure the front of the receiver is not
obstructed.
Batteries are weak. Replace batteries in the remote control.
The volume & mute
buttons on your T3•R
remote do nothing
They have been programmed
to control the volume of
another device (see p21).
Reset your T3•R remote by following the
instructions in ‘Reset Your Remote’ on p21.
You empty the trash
but available space
does not increase
Available space already
includes anything that is in
the trash.
N/A
Loop Out does not
work in Standby
The ‘Loop Out in Standby’
setting is not turned on.
Turn it on in: Settings → System → Standby
Options.
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