How to return or fix Hardware which is still under warranty
Please access and review the online help resources at www.manhattan-tv.com/support before
seeking warranty service. To return or obtain warranty service for your Hardware, you must first
obtain a Return Authorisation Number (RAN) number from a Customer Support Representative
(CSR) at Manhattan. Customer Support contact information can be found by visiting www.
manhattan-tv.com/support. RAN numbers expire thirty days from issuance. Manhattan may attempt
to troubleshoot a warranty-related problem prior to issuing a RAN number. Please be prepared to
provide additional information upon request.
Once a RAN number is obtained, you must ship your Hardware, freight prepaid, together with
proof of purchase and all requested accessories, in either the original packaging or packaging
aording an equal degree of protection, to the authorised Manhattan facility identified by the
CSR. This distribution facility will be located in the United Kingdom, the address of which can be
found at the following link: www.manhattan-tv.com/support. Failure to return any of the requested
accessories could result in a delay and/or result in you being required to send the accessories for
the service process to continue.
Important: When requesting a RAN number, if you have not already done so, you will be required
to provide the following:
• Model number (located on a label on the underside of the Hardware)
• Serial number (located on a label on the underside of the Hardware)
• Problem description
• Software version (located in the Settings → Information menu)
• Place of purchase (reseller or online place of purchase)
• Date of purchase
• Your name, return shipping address and telephone number (P.O. boxes are not accepted).
Limitation of Liability
Manhattan shall not in any circumstances be liable in connection with the Hardware, whether in
tort (including without limitation for negligence or breach of statutory duty howsoever arising),
contract, misrepresentation (whether innocent or negligent) or otherwise for:
(i) loss of profits; or
(ii) loss of use; or
(iii) loss or corruption of data or information; or
(iv) any special, indirect, consequential or pure economic loss, costs, damages, charges
or expenses.
As explained above, Manhattan shall not be liable in any way for loss, costs or damage arising
from interactions with third parties or use of third party services or content. Neither will Manhattan
be liable to you for the contents of any material from such third parties.
Nothing in these terms or conditions limits or excludes Manhattan’s liability for death or personal
injury caused by its proven negligence, fraud or fraudulent misrepresentation.
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