Manhattan T4-R - Troubleshooting Performance and Recording Issues; Video Buffering and Remote Responsiveness; Recording and Channel Limitations

19
PROBLEM POSSIBLE CAUSE ACTION
Video in apps buers,
stuters or stops
altogether
Your broadband is not fast
enough. A minimum of
Mbps is recommended
for internet video. Faster
broadband may still be
aected by usage from
other devices, reducing the
speed available for the T•R.
Check your broadband speed with
your internet provider and ty running
an online speed test on a computer or
mobile device.
If the speed you are geting is less than
expected there may be other devices
on your nework using bandwidth. Ty
disconnecting them.
Your T•R is using your Wi-Fi
at the same time as too
many other devices.
Disconnect other devices from your
Wi-Fi or connect your T•R to your
internet router with an Ethernet cable.
The Wi-Fi signal from your
internet router is poor. You
can check the Wi-Fi signal
by going to: Setings >
Internet.
Ty adjusting the location of your Wi-Fi
router andor its antenna(s). Also ty
moving the T•R itself. Alternatively,
connect your T•R to your internet
router with an Ethernet cable.
The T•R does not
respond to the T•R
remote
The front of the T•R is
obstructed.
Ensure the front of the T•R is not
obstructed.
Bateries are weak. Replace bateries in the T•R remote.
The volume & mute
butons on the T•R
remote do nothing
They have been
programmed to control the
volume of another device.
Reset your T•R remote by following
the instructions in Reseting Your
Remote on page .
Clearing 'Recently
Deleted' recordings
doesn't free up space
Recently Deleted recordings
are already accounted for in
the free space shown.
NA
You can't watch a
third channel while
recording wo others
Viewable channels depend
on the wo recording
channels: wo on the
same multiplex allows any
channel; wo on dierent
multiplexes limits you to
channels from one of the
wo multiplexes.
For a visual indicator of when a channel
is unavailable to watch, turn on Flag
Available Channels in Setings > Menu
Preferences.
The stat or end of
recorded programmes
is missing
The broadcaster is not
signalling the stat or end
accurately.
Add manual padding by going to:
Setings > Recording > Padding
Options > Padding Type.