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CHECKLIST
Problems Possible Cause Solutions
Ignition
When push the knob and turn anticlockwise:
- Won’t light Orifice blocked Check the orifice for blockage
- No spark Dirty contacts of the electrode and or loose
contacts
Remove the connecting wire, clean and reconnect
firmly
- Still no spark Electrode terminals are damaged Inspect electrode and replace if damage
- Weak spark Due to moisture / food residue on the electrodes Remove the moisture using paper towel / clean the
electrode
- Spark at places other than the tip of electrode Ignition wire damaged Replace the ignition wire
Burner can’t light by match
No gas Open the LP tank valve
Gas flow is not smooth Clear burner tubes
Incorrect assembly between burner and valve Re-assemble
Yellow or orange flames, with gas odour
Incomplete combustion Check the burner inlet for obstruction such as
spiders
Check air shutter for correct adjustment
Check for the source
Low heat with knob in “high” position
Gas hose bent or kinked Straighten
Burner or orifice blocked Clear
Low gas pressure Check Cylinder/ Regulator (refer to pg. 15)
Grill not preheated Preheat the grill for 15 minutes
Flare up
Excessive meat fat Cut off fat before roasting
Over high temperature Adjust
Grease deposit Clean
Flame out
Over high winds Find a less windy place
Flame lifting
Over high gas pressure Call the gas dealer
Flashback
Burner port blocked Clean
Grease fire
Grease accumulated in food Turn off knob, LP tank valve, leave lid open, let fire
burn out. Clean the grill when cool.
BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following checklist
before contacting your dealer for service.
APPLIANCE APPROVED OUTDOOR USE ONLY
USE ONLY THE 5/8” x 18 GAS CONNECTION HOSE AND
REGULATOR PROVIDED BY THE MANUFACTURER!
If a replacement is necessary, please contact either our Masport
Customer Service Department or your local dealer.
The use of unauthorised parts can create unsafe conditions and
environment.
Refer to your Masport warranty card for warranty information.
STORAGE OF THE PIZZA OVEN
1. Clean the Pizza Oven.
2. Store the Pizza Oven outdoors in a dry, well ventilated area and
out of reach of children when LP tank is connected to the Pizza
Oven.
3. Store the Pizza Oven indoors ONLY after the LP tank is turned
off and removed, the LP tank must be stored outdoors, out of
reach of children, NEVER store the tank in a building, garage or
any other enclosed area.
4. If using a cover for your Pizza Oven, check your Pizza Oven
every few weeks.
TROUBLESHOOTING
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