Masport PICCOLO User Manual (English)

Other manuals for Masport PICCOLO

Questions and Answers:

J
Jon BurkeAug 17, 2025
What to do if I smell gas in the room with my Masport Indoor Fireplace?
- G
  George NealAug 17, 2025
  If you smell gas in the room when using your Masport Indoor Fireplace, pipe fittings may be leaking. Check all joints for leaks, including the gas supply system, the pilot light supply tube, the main burner supply tube, and all connections to the control valve and pressure reducing valve (Piccolo models). Use ONLY a proper leak check solution. NEVER USE AN OPEN FLAME TO CHECK FOR LEAKS.
R
ruizanthonyAug 22, 2025
Why do I smell flue gas in the room when using my Masport Indoor Fireplace?
- J
  Joe MarshallAug 22, 2025
  If you notice a smell of flue gas in the room when using your Masport Indoor Fireplace, it indicates flue gas is spilling from the draught diverter at the rear of the heater. Check for flue blockage, negative air pressure in the room, or circumstances causing a downdraft.
R
Robert OliverAug 25, 2025
What to do if pilot stays alight, but burner won't light on my Masport Indoor Fireplace?
- A
  Adrian DeanAug 26, 2025
  If the pilot light stays lit on your Masport Indoor Fireplace (Piccolo model), but the burner won't light (EIS & ECS models), the thermostat may be switched off, set to a low temperature, defective, or the thermostat wiring to the heater may be faulty. Check the thermostat setting and switch it to ON or turn it to a higher temperature. If the wiring is undamaged and the connections are sound at each end, the thermostat may need replacing.
D
dbellAug 28, 2025
Why won't the fan run on my Masport Indoor Fireplace?
- M
  monicagregoryAug 28, 2025
  If the fan on your Masport Indoor Fireplace will not run, first ensure that there is power to the fan. Make sure the fan plug is firmly in place and that the fan switch is not in the OFF position. Check that the power socket works with another appliance. Also, if you have an EIS & ECS model, the thermodisc may not be activated; wait until the heater achieves working temperature.
L
Linda WoodsAug 30, 2025
Why is there black soot forming inside the glass of my Masport Indoor Fireplace?
- S
  Sandra NelsonAug 31, 2025
  If a thin coating of black soot forms inside the glass of your Masport Indoor Fireplace, it indicates a restricted combustion air supply, an over-supply of gas, or logs/embers out of position. Clean all primary and secondary air passageways. Adjust the gas delivery pressure at the test point. Arrange logs/embers correctly.
J
Joel CookSep 2, 2025
Why is my Masport Indoor Fireplace cycling on and off too rapidly?
- P
  Paul ChapmanSep 2, 2025
  If your Masport Indoor Fireplace (thermostat models only) is cycling on and off too rapidly, it could be due to a large fire in a small room or incorrect positioning of the thermostat. Turn the flame down to a lower setting. Move the hand thermostat or wall thermostat further away from the hot air stream from the heater.
J
Joseph JohnsonSep 5, 2025
What to do if the fan hums but there is poor air circulation in my Masport Indoor Fireplace?
- R
  Robert BuchananSep 5, 2025
  If the fan in your Masport Indoor Fireplace hums but there is poor air circulation, the fan impeller may be dirty. Disconnect electrical power, then remove and clean the fan impeller.
L
Lauren AriasSep 8, 2025
Why is there a white coating forming inside the glass of my Masport Indoor Fireplace?
- J
  james58Sep 8, 2025
  If a white coating forms inside the glass of your Masport Indoor Fireplace, it is likely due to residues in new logs being burned off. Follow the glass cleaning directions provided under Cleaning Instructions.
M
Mark DavisSep 12, 2025
Why does the ignition spark continue after the fire is lit on my Masport Indoor Fireplace?
- R
  Rebecca CarrSep 12, 2025
  If the ignition spark continues after the fire has lit on your Masport Indoor Fireplace (not Piccolo), the phase and neutral connections may be reversed in the house power wiring. Get a qualified person to correct the house wiring.
S
sara42Sep 13, 2025
How to fix a weak igniter spark on my Masport Indoor Fireplace?
- E
  Elizabeth ParkerSep 14, 2025
  If the pilot will not light and the Piezo igniter does not give a strong blue spark on your Masport Indoor Fireplace (Piccolo), there may be a faulty electrode wire connection. Make sure connections are firm and check the wire.

Masport PICCOLO Specifications

General

Brand	Masport
Model	PICCOLO
Category	Gas Heater
Language	English

Summary

To the New Owner

Important Safety Information

Installation Warnings

Warnings regarding installation practices and potential hazards.

For Your Safety

Precautions for safe operation, including ventilation and fire risks.

Specifications

Important Requirements

Key prerequisites and compliance standards for installation and use.

Electrical Requirements

Installation Requirements

Masonry Fireplaces

Specific installation needs for masonry fireplace enclosures.

Installation Sequence

Clearances

Masonry Fireplace Clearances

Minimum safe distances to combustibles for masonry installations.

Zero Clearance Clearances

Minimum safe distances for zero clearance installations.

Flue System

Firebox Case Installation

Combustion and Ventilation Air

Gas Connection and Testing

Fascia Installation

Piccolo Fascia

Instructions for fitting the fascia panel on Piccolo models.

Sofia EIS Fascia

Instructions for fitting the fascia panel on Sofia EIS models.

Madrid ECS Fascia

Instructions for fitting the fascia panel on Madrid ECS models.

Flush Front Glass Removal

Bay Front Removal

Log and Ember Placement

Log Identification

Identification codes and placement order for gas logs.

Gas Pressure Test

Valve Details

Optional Remote Control

Zero Clearance Installation

Timber Structure Requirements

Guidelines for installing in timber structures using special shielding.

In-Room Installation Procedure

Step-by-step guide for installing the unit within a room enclosure.

External Installation Procedure

Operating Instructions

Operating Procedure

Piccolo Lighting

Step-by-step guide for lighting the Piccolo model gas fire.

Piccolo Operation Details

Piccolo Fan Control

How to adjust fan speed and operation for the Piccolo model.

Piccolo Shut Down

Procedures for safely turning off the Piccolo gas fire.

EIS Model Operation Details

EIS Lighting Procedure

Guide for lighting the EIS model gas fire.

EIS Fan Control

How to control fan speed and operation on EIS models.

EIS Shutdown Procedure

Steps for safely turning off the EIS model gas fire.

ECS II Operating Overview

Basic manual operating instructions for ECS II models.

Fire Operations and Sounds

First Fires and Curing

Information about initial fires and potential curing process effects.

Fan Operation Recommendations

Guidance on using the fan for optimal performance.

Normal Operating Sounds

Description of expected sounds during normal operation.

ECS II Manual Operation

Lighting the ECS II Heater

Step-by-step guide for lighting the ECS II model.

Manual Mode Operation

How to operate the ECS II in manual mode.

ECS II Shutdown

Procedure for turning off the ECS II model.

General Maintenance Instructions

Servicing Instructions

Log Replacement

Glass and Trim Maintenance

Glass Gasket Replacement

How to replace the glass gasket for different models.

Gold-Plated Trim Care

Instructions for cleaning and maintaining the gold-plated trim.

Glass Replacement Procedure

Bay Glass Removal

Steps to remove and replace bay glass fronts.

Flush Glass Replacement

Steps to remove and replace flush glass fronts.

Fan Maintenance

NG to LP Conversion

Cleaning Instructions

Piccolo Wiring Diagram

EIS Wiring Diagrams

EIS Schematic Electrical Layout

Overall schematic of the EIS electrical system.

EIS Wiring Diagram

Detailed wiring diagram for EIS models.

EIS Fan Wiring Diagram

Specific wiring diagram for the EIS fan.

ECS II Wiring Diagrams

ECS II Schematic Electrical Layout

Overall schematic of the ECS II electrical system.

ECS II Ignition Loom Wiring

Wiring details for the ECS II ignition loom.

ECS II Control Box Wiring

Wiring diagram for the ECS II control box.

Trouble Shooting Guide

Pilot and Ignition Issues

Problems related to pilot light and igniter function.

Burner Ignition and Spark Problems

Issues with the main burner not lighting or spark persistence.

Pilot Flame and Burner Operation

Problems with pilot staying alight or burner not lighting.

Ignition Spark Persistence

Ignition spark continuing after the fire has lit.

Flue Gas and Smell Issues

Problems related to flue gas smell or blockage.

Soot and Coating Formation

Causes and solutions for soot or white coating inside the glass.

Fan and Air Circulation Issues

Problems with fan operation or poor air circulation.

Thermostat Cycling Issues

Rapid on/off cycling due to thermostat or room conditions.

Annual Service Record

Related product manuals

Masport SOFIA

24 pages

Masport PICCOLO User Manual

Table of Contents