Masport SOFIA User Manual (English)

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Questions and Answers:

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christopher43Aug 17, 2025
What to do if I smell gas in the room with my Masport Indoor Fireplace?
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  waynegonzalezAug 17, 2025
  If you smell gas in the room when using your Masport Indoor Fireplace, pipe fittings may be leaking. Check all joints for leaks, including the gas supply system, the pilot light supply tube, the main burner supply tube, and all connections to the control valve and pressure reducing valve (Piccolo models). Use ONLY a proper leak check solution. NEVER USE AN OPEN FLAME TO CHECK FOR LEAKS.
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Nicole CrossAug 22, 2025
Why do I smell flue gas in the room when using my Masport Indoor Fireplace?
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  Jonathan DoughertyAug 22, 2025
  If you notice a smell of flue gas in the room when using your Masport Indoor Fireplace, it indicates flue gas is spilling from the draught diverter at the rear of the heater. Check for flue blockage, negative air pressure in the room, or circumstances causing a downdraft.
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brucebennettAug 26, 2025
What to do if pilot stays alight, but burner won't light on my Masport Indoor Fireplace?
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  ann69Aug 26, 2025
  If the pilot light stays lit on your Masport Indoor Fireplace (Piccolo model), but the burner won't light (EIS & ECS models), the thermostat may be switched off, set to a low temperature, defective, or the thermostat wiring to the heater may be faulty. Check the thermostat setting and switch it to ON or turn it to a higher temperature. If the wiring is undamaged and the connections are sound at each end, the thermostat may need replacing.
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raymondsalazarAug 28, 2025
Why won't the fan run on my Masport Indoor Fireplace?
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  Lance ReeseAug 28, 2025
  If the fan on your Masport Indoor Fireplace will not run, first ensure that there is power to the fan. Make sure the fan plug is firmly in place and that the fan switch is not in the OFF position. Check that the power socket works with another appliance. Also, if you have an EIS & ECS model, the thermodisc may not be activated; wait until the heater achieves working temperature.
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Melissa SandersAug 31, 2025
Why is there black soot forming inside the glass of my Masport Indoor Fireplace?
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  Michael BriggsAug 31, 2025
  If a thin coating of black soot forms inside the glass of your Masport Indoor Fireplace, it indicates a restricted combustion air supply, an over-supply of gas, or logs/embers out of position. Clean all primary and secondary air passageways. Adjust the gas delivery pressure at the test point. Arrange logs/embers correctly.
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eraySep 2, 2025
Why is my Masport Indoor Fireplace cycling on and off too rapidly?
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  Mark FrancoSep 2, 2025
  If your Masport Indoor Fireplace (thermostat models only) is cycling on and off too rapidly, it could be due to a large fire in a small room or incorrect positioning of the thermostat. Turn the flame down to a lower setting. Move the hand thermostat or wall thermostat further away from the hot air stream from the heater.
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Victoria StoneSep 5, 2025
What to do if the fan hums but there is poor air circulation in my Masport Indoor Fireplace?
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  jenningsleahSep 5, 2025
  If the fan in your Masport Indoor Fireplace hums but there is poor air circulation, the fan impeller may be dirty. Disconnect electrical power, then remove and clean the fan impeller.
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Jason Peterson MDSep 8, 2025
Why is there a white coating forming inside the glass of my Masport Indoor Fireplace?
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  Katherine MyersSep 8, 2025
  If a white coating forms inside the glass of your Masport Indoor Fireplace, it is likely due to residues in new logs being burned off. Follow the glass cleaning directions provided under Cleaning Instructions.
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Leah BryantSep 12, 2025
Why does the ignition spark continue after the fire is lit on my Masport Indoor Fireplace?
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  lynnpetersonSep 12, 2025
  If the ignition spark continues after the fire has lit on your Masport Indoor Fireplace (not Piccolo), the phase and neutral connections may be reversed in the house power wiring. Get a qualified person to correct the house wiring.
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Isabella PowersSep 13, 2025
How to fix a weak igniter spark on my Masport Indoor Fireplace?
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  Dean AyalaSep 13, 2025
  If the pilot will not light and the Piezo igniter does not give a strong blue spark on your Masport Indoor Fireplace (Piccolo), there may be a faulty electrode wire connection. Make sure connections are firm and check the wire.