Masport SOFIA - TROUBLE SHOOTING; Pilot and Igniter Issues; Burner Ignition Problems

Masport Inbuilt Gas Fires - 22 - 19/11/04
If the supply cord is damaged, it must be replaced by the manufacturer or its service
agent or a similarly qualified person to avoid a hazard.
TROUBLE - SHOOTING
The following tables list possible problems and their likely causes. Most of these will require a
professional serviceman and we recommend that this work be performed by an Authorised Installer. If a
problem cannot be solved after referring to this table, please call your Masport gas fire Dealer for help.
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Pilot will not light, and Piezo
igniter does not give a strong blue
spark. (Piccolo)
Faulty electrode wire
connection(s).
Make sure connections are
firm, check wire.
Air in pipeline Repeat starting attempts until
air is cleared
Pilot (Piccolo) or main burner will
not light (EIS & ECS) even
though there is a strong blue
spark.
Stale gas in pipeline after non-use for
an extended period (Propane and ULP
gases)
Bleed pipeline or persist with
starting attempts
Incorrect lighting
procedure.
No gas supply at heater.
Pilot filter or jet blocked. (Piccolo)
No fuel in LPG system.
Follow the instructions in
this manual.
Check for closed gas
valve(s) or faulty gas
supply lines.
Replace filter in control
valve - clean jet.
Replenish LPG supply.
Pilot stays alight (Piccolo), but
burner will not light (EIS & ECS
moels).
Thermostat (if fitted) is
switched to OFF or set to a
low temperature.
Thermostat defective, or
thermostat wiring to
heater is faulty.
Check thermostat setting.
Switch to ON or turn to a
higher temperature.
If wiring is undamaged
and the connections are
sound at each end,
thermostat may need
replacing.
Ignition spark continues after fire
has lit (not Piccolo)
Phase and Neutral connections
reversed in the house power wiring
Get a qualified person to
correct the house wiring.
Smell of flue gas in the
room.
Flue gas spilling from the
draught diverter at the
rear of the heater.
Check for flue blockage,
negative air pressure in
the room or circumstances
causing down draught.