Masport Inbuilt Gas Fires - 23 - 19/11/04
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Smell of gas in the room. Pipe fittings may be
leaking.
Check all joints for leaks,
including the gas supply
system, the pilot light
supply tube, the main
burner supply tube and all
connections to the control
valve and pressure reducing
valve (Piccolo models).
Use ONLY a proper leak
check solution. NEVER
USE AN OPEN FLAME
TO CHECK FOR LEAKS
A thin coating of black soot
forms inside the glass.
Combustion air supply restricted.
Over-supply of gas.
Logs or embers out of position.
Clean all primary and
secondary air passageways.
Adjust gas delivery pressure at
test point.
Arrange logs/embers correctly.
A white coating forms
inside the glass.
Residues in new logs being burned off. Follow glass cleaning
directions under Cleaning
Instructions.
Fan hums but there is poor
air circulation.
Dirty fan impeller Disconnect electrical power.
Remove and clean fan impeller.
Fan will not run. No power to fan. Make sure fan plug is firmly
home and that fan switch is not
in the OFF position. Check that
the power socket works with
another appliance.
Thermodisc not activated (EIS & ECS
models)
Wait until heater achieves
working temperature.
Fire cycling on and off too
rapidly.(Thermostat models only)
A large fire in a small room.
Incorrect positioning of thermostat.
Turn flame down to a lower
setting.
Move hand thermostat or wall
thermostat further away from
hot air stream from heater
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