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The company will, at its’ option, replace free of charge and defective
part, replace free of charge any defective part, which the Purchaser
shall notify their Distributor or the company within the warranty
period. The obligation of the company product under this warranty is
expressly limited to such replacement.
1. Accidents.
2. Unauthorized repairs or alterations.
3. Normal maintenance.
4. Changes made to other units manufactured after this mantel was
manufactured.
5
. Incidental damages caused by failure of the mantel.
6. Improper installation.
1. For 180 days from the date of purchase for exterior finished surfaces.
Due to the properties of natural wood, the company makes no warranty
against mineralization of wood components.
2. Only parts and accessories and other material, available through
the company product are to be used in the performance of warranty
service.
3. Purchasers are responsible for presenting / notifyin
g the company
as soon a problem exists. The warranty repairs should be completed
in a reasonable amount of time from the date of authorization. Not to
exceed 30 days past notification.
The provisions of this limited warranty shall not apply to
the following:
The provisions of this limited warranty shall not apply to
deterioration due to wear and exposure beyond the following
limitation:
1. The company reserves the right to inspect defective parts that
have been replaced under warranty. Dealer is expected to hold
defective parts for 60 days.
This warranty is void unless the following conditions are
adhered to:
For MasterFlame Electric Fireplace Mantel
PRIMA INTERNATIONAL HOLDINGS LIMITED(hereinafter referred to collectively as the “Company”) warrants that
this item is free from manufacturing and material defects for a period of one year from date of purchase.
BASIC WARRANTY :
Contact us at www.homestarna.com or call our customer
service department at 1-888-463-5698, 7:00 a.m. – 5:00 p.m.
CST, Monday – Friday. Make sure you have your warranty,
your sales receipt, location of purchase and the model / serial
number of your product.
FOR CUSTOMER SERVICE
WWW.HOMESTARNA.COM
CUSTOMER@HOMESTARNA.COM
1-888-463-5698
MADE IN CHINA
Imported by:
PRIMA INTERNATIONAL HOLDINGS LIMITED
RM A 7/F CHINA OVERSEAS BLDG 139
HENNESSY RD WANCHAI HONG KONG
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