Revision Date: April 2020
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Matrix requires a serial number to identify the model of equipment and provide you with accurate information.
The chart below will assist you in locating the serial number on each unit.
Additional documents that can be requested through Customer Technical Support or found on matrixfitness.com
include:
• Approved Cleaners, Disinfectants and Lubricants
• Cardio Preventive Maintenance and Cleaning Checklist
• Strength Preventive Maintenance and Cleaning Checklist
• Group Training Preventive Maintenance and Cleaning Checklist
Text to chat: 608-208-6926
Phone: 866-693-4863
Email: See chart below
EQUIPMENT SERIAL NUMBERS
MATRIX CUSTOMER TECHNICAL SUPPORT
UNIT CONSOLE FRAME
Treadmill Back cover Elevation rack at front of unit or under motor cover
All other cardio Back cover or under earphone plug Front stabilizer
S-Drive Back cover By motor cover
S-Force Back cover Rear leg
Rower Back cover Front leg
Training Cycle Back cover Rear lower left
Krankcycle Back cover Behind the flywheel
Ultra/Versa Back cover (Ultra ITC only)
Rear below weight stack and inside of weight
stack shroud
Aura Front below weight stack
Connexus Horizontal cross bar
Racks Vertical column
REGION STATES EMAIL
EAST
CT, DC, DE, KY, MA, MD, ME, NC, NH, NJ. NY, PA,
RI, SC, VA, VT, WV
eastsupport@matrixfitness.com
SOUTH AL, AR, FL, GA, LA, MS, TN, TX southsupport@matrixfitness.com
CENTRAL IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, OK, SD, WI centralsupport@matrixfitness.com
WEST AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY
westsupport@matrixfitness.com
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