Matrix T7XE-03 - 8.14 Troubleshooting - Heart Rate Issues

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8.14 TROUBLESHOOTING - HEART RATE ISSUES
HEART RATE ISSUES
1) SYMPTOM:
a. The display is stuck on heart rate.
b. Erratic heart rate.
c. No heart rate.
2) SOLUTION:
a. If the display is stuck on heart rate, it is normally due to the lighting in the workout area.
- Change the lighting in the area of the treadmill.
- Move the treadmill to a different area.
- Also check to make sure that nobody is using a telemetric heart rate strap in the area.
b. Something is interfering with the heart rate signal.
- Verify the proper use of the heart rate grips / chest strap.
- Verify that nothing is touching the heart rate grips (for example the safety key strap or headphone wiring).
- There are some things that will interfere with heart rate signal including: florescent lighting, electric dog fences, large electric motors,
cell phone towers, and airports.
c. The console is not receiving a heart rate signal.
- Verify the proper use of the heart rate grips / chest strap.
- Check the connection of the heart rate grip wiring at the heart rate board.
- Remove the screws holding the 2 halves of the heart rate grip together and check the connection of the heart rate grip wiring to the
grips (Figure A).
- If all wiring connections are good, replace the heart rate grips and / or the heart rate board.
- If the heart rate grips and / or heart rate board do not resolve the issue, replace the console.
FIGURE A
CHAPTER 8: TROUBLESHOOTING