TROUBLESHOOTING
This guide is intended to be used alongside the Master Error Code List, NB-1903010 - if you have an
error code, begin there.
Additional resources that are available on the Johnson Customer Service Portal (“CS Web”:
http://service.johnsonfitness.com/cs_new/login.asp) are noted through this guide (CS Web > index tab).
Read and understand the General Troubleshooting and Using this Guide sections before proceeding
further.
General Troubleshooting
• UPDATE TO THE LATEST SOFTWARE VERSION, if possible.
o Reference the Software Update topic if anything unexpected happens.
• Cycling power is recommended as the first attempt to fix most failures, and after major repairs
are implemented.
• Error Code Log is available in Machine Settings menus. The log can provide historic hints on
intermittent issues. Refer to the Master Error Code List for error detail & troubleshooting.
• If multiple, identical consoles are available, swap suspected failed parts (boards, cables,
etc.) and observe if the failure follows.
• Before replacing any major part, inspect the cables to / from it. Disconnect and inspect the
connectors on both ends, as well as the terminals on the boards. If capable, perform continuity
tests to verify all the conductors are intact. If no damage/corrosion noted, carefully reconnect,
ensuring proper seating and connection. Request replacement cables if at all suspicious.
Using This Guide
Read & understand the General Troubleshooting section above.
Given a problem description, link to the topic that appears most fitting from the Table of Contents on
the first page or Find (ctrl-f) by keyword. Find the Green flowchart bubble that best describes the
specific issue, and follow the flow through asking questions, taking measurements, and suggesting
corrective action. The “Additional Information” section within each topic contains notes and details
pertaining to that topic.
After each corrective action is taken, re-evaluate if the failure has been resolved. Some indications have
a straightforward order of attempts, and not all steps are always necessary if a lower-level fix resolves
the issue.
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