Matrix TOUCH - Page 85

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
85
Troubleshooting Guide
Software Updates & USB
Keywords: USB, Update, Failed, Detect, Serial, Setup, Initial, First
USB Update did not
succeed
FAILED
USB
USB device inserted
but console doesnt
seeit
Verify that the
Frame DC Power
Board is installed,
connected to UCB
J25, and functioning
properly
Connect the device
to a USB port
directly on the UCB
Console
recognizes
device
connected?
No software
updates have been
released at this
point
Replace UCB
Yes
Replace console
front USB port and
wire
Didnt fix?
Verify USB port isnt
damaged or
corroded. Verify
USB cable is
properly connected
to UCB socket CN11
No
Verify USB is
recognized on
another device.
Improper formatting
or file structure can
cause problems
Recognized
No updates found
via network update
NETWORK
Verify that the Club
ID and DAPI
Environment are
properly configured
Verify console is
properly connected
to the internet
No software
updates have been
released at this
point
Verify that the USB
drive is properly
formatted and all
correct files are
loaded
Additional Information
• Updates can be done manually via USB. See USB update for file structure & instructions.
• Updates via internet connection can be started on command. See Internet/RSCU update for
instructions. Check Facility ID & DAPI Environment to configure those settings; consult with
Customer Tech Support
• USB device must be formatted FAT32, with a capacity of 2-128 GB. Larger sizes may work but
are not recommended.
• If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or
Power failure.
• For additional information on the Frame DC Power Board, see Power Issues topic.