18 Matrox C-Series – User Guide
1
Cause
The problem may be specific to the motherboard in your computer.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Uninstall, then reinstall Matrox software. For more information, see page 16.
Problem Monitor settings aren’t automatically detected
1
Cause
Your monitor may not be detected by the software.
1
Solution
Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
Problem Built-in network hardware doesn’t work after graphics card is
installed
1
Cause
The installation of a graphics card may have caused your computer to reallocate system
resources.
1
Solution
Try reinstalling your network drivers.
2
Solution
Try moving your Matrox graphics card to another PCIe slot in your computer. For
instructions on how to safely install your Matrox card, see “Installing your graphics
hardware”, page 6.
Problem Using multiple displays under Windows 7 program doesn’t work with
your Matrox product
1
Cause
Your main graphics card may not be controlling your primary display. The graphics card that
controls your primary display is the one that first displays information when you restart your
computer.
A program that doesn’t recognize multiple displays may not work with a graphics card unless
it’s controlling your primary display.
WA R N I NG :
If incorrect software monitor settings are used, your display may become
unusable and
some
monitors can be permanently damaged. For more information, see
your monitor manual.
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