16 FAQ (TROUBLESHOOTING)
Only qualified service workers are authorized to repair your phone.
Unauthorized repair and modifications void the manufacturer’s
warranty!
„Cannot place
phone call”
Make sure your number is correct. If you make an
international phone call, dial a country code before
the actual number (eg. 0049 or +49 for Germany).
If you have a prepaid card, make sure, there are
sufficient funds available on the card to place a
phone call.
„No SIM card,
emergency calls
only (112)”
Make sure the SIM card is installed correctly.
“My phone does
not work”
“My phone does
not charge
when plugged
in”
Your phone might be switched off. To switch on
your phone press the Make Call button for
about 3 seconds. If you have not used the phone
for a long time, the battery might be
“deeply-discharged”; to recover a
deeply-discharged battery leave your charger
plugged in, although there will be no image on the
display.
„Can I place a
phone call from
abroad?”
If you are out of the country and roaming is
enabled, your phone automatically will use the
foreign telephone network. To learn more, contact
your service provider.
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