Q: How to deal with upgrade failure
A: If the initial upgrade fails, please reconnect the device on APP, and the system
will automatically remind you to upgrade.
Q : Why is the heart rate ( sleep ) test not allowed ?
A : First of all , watch device monitors human activities through electronic
sensors . It is normal for consumer products to have certain errors . Please treat
the data objectively.
Q : Where do I set APP permissions ?
A : Android Phone-Setting-Rights Management-find " MAXTOP " Application-set-
ting Trust This Software.
1.If the smartphones are equipped with security management or cleaning
acceleration applications, please set " MAXTOP " as a whitelist ( trust list ).
2 . In the rights management program of the smartphones system please set "
MAXTOP " as a trust application . Caller ID and other unctions need to obtain
rights to realize the functions.
Q : How to set the time display mode ?
A : The device synchronizes the time display mode of the smart phones . If the
smartphones are set to 12-hour system ,the device will be displayed to 12-hour
system.
Dear Customer，
Greetings from Maxtop, Thank you for your purchasing and prompt place of
order,we send you this letter to make sure that you are really satisfied with
our product and service.
If you meet any problems about the installation while running the product .
Please kindly contact us immediately. We provide 18-months warranty and 24
hours all day friendly customer service from our support team, we will help
you solve the problem and any setting issues as soon as possible.
You can contact us through our email : info@maxtop.asia or Amazon order
email.
Best Regards
FREQUENTLY QUESTIONS
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