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Troubleshooting and FAQ’s
1. How can I test the speed of my connection?
There are various apps available that can be used to measure your upload and download speed.
We recommend the Ookla speed test app, available from the App Store and Google Play Store.
Before running the test, make sure your device is receiving internet through the roam router.
2. What Download speed do I need to watch TV through my Roam 5G?
As a general rule of thumb, you will need 3Mbps to stream standard definition video and 5Mbps to stream high
definition video.
3. My phone is connected to the Roam 5G but I don’t have any phone signal?
The Roam 5G creates a Wi-Fi hotspot which can be used to provide a Wi-Fi connection to your device.
This means it can be used for all features on your device that use an internet connection.
This includes Facetime, WhatsApp and Wi-Fi calls, but will not include traditional voice calls and
SMS text messages.
4. I am connected to the Roam 5G with a good Wi-Fi signal but nothing is loading?
If you are near to the Roam 5G Router, it is likely that you will have a strong Wi-Fi connection to the router.
However, this doesn’t mean that the Roam 5G is receiving a strong signal from the 3G/4G/5G network. We
suggest trying a different location and ensuring you still have data on your SIM card.
If you are using the router to connect to an existing Wi-Fi hotspot, check the Wi-Fi source is reliable
and has a good download speed before connecting the Roam 5G to it.
5. Why has my phone got faster internet speed than my Roam 5G?
The Roam 5G has been optimised for remote and rural locations where our customers tend to travel. Using the
router’s 3G/4G/5G capabilities in urban locations where the 3G/4G/5G signal is strong, you should still be able to
receive a fast internet speed (enough to stream HD TV). However, the Roam 5G performs best when 3G/4G/5G
signal is limited, allowing you to use the internet when other devices can’t.
6. I have forgotten my Wi-Fi password, what should I do?
You will need to carry out a factory reset. See page 15.
7. Where can I find more information about the advanced functionality of my router?
If this manual does not cover the function you wish to use, detailed step-by-step information on every function
of the router is available at https://wiki.teltonika-networks.com/view/RUTX50
8. Is there an easier way to change the settings for my router?
Most router functionality can be controlled using the Teltonika App.
9. What does the Maxview Roam 5G App do?
The Maxview Roam 5G App is available free of charge to all customers who have purchased a Maxview Roam
5G. It is available to download from the Android Google Play and Apple App Stores.
The Roam 5G App is designed to simplify some of the key functions of the Maxview Roam 5G including set up,
changing the Roam 5G hotspot Wi-Fi name/password as well as switching between 3G/4G/5G and Wi-Fi source.
With the Roam 5G App, it is no longer necessary to access the router settings through the web browser.
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