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14. Trouble Shooting
Problem
Cause
Solutions
Cannot connect to
Wi-Fi network
Network down
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access
the internet (i.e. can browse the
web) using the same network.
• Check that a DHCP server is
available, or that you have
configured a static IP address on
the radio.
• Check that you firewall is not
blocking any outgoing ports. As a
minimum the radio needs access
to UDP and TCP ports 80,443 and
8008, DNS port 53.
Router restricts
access to listed
MAC addresses
Obtain the MAC address from
Configuration > Information >
Network > Wi-Fi MAC and add to
the allowed equipment list on your
access point.
Note: The radio has separate MAC
addresses for wired and wireless
networks
Insufficient Wi-Fi
signal strength
• Check distance to router; see if a
computer can connect to the
network in this location
• Optimize the distance of the
router’s location
Unknown
encryption method
Change encryption method on
router.
The radio supports WEP, WPA,
WPA2
Firewall
preventing access
• Disable the fire wall to see if radio
can connect to the network.
• Windows Media Player: varies non
Microsoft firewalls may require
configuration for UPnP.
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