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Troubleshooting (continued)
• The microphone volume is either too quiet or too loud:
The microphone’s volume may be adjusted using your system’s software (See Figure 3).
• Sound output is lost periodically during game play:
Your system may be set to output 5.1 channel audio rather than 2-channel audio. Try adjusting
your system’s audio output to 2-channel mode.
Your USB port may not deliver sufficient power to the ARC. Try another USB port or contact
support to request a power supply. You can contact Mayflower support at
CS@Mayflowerelectronics.com or via telephone at 518-620-6648.
• I can’t hear anything while using the optical input:
The ARC can only decode certain audio formats. These include stereo uncompressed, or linear
PCM.
• The ARC buzzes or hums when touched:
The ARC relies on a physical ground via USB to whatever device is connected. If your device or
connected devices (IE gaming console to TV) does not have a grounded power plug (3 prong
wall connector) you may hear buzzing when the amplifier is touched. If using a computer
tower, laptop or gaming console plugged into a grounded TV or monitor, this will not be an
issue.
• If you encounter a problem not listed here, or are unable to solve your issue with the
information in this manual, please contact Mayflower Electronics at
CS@Mayflowerelectronics.com or via telephone at 518-620-6648.
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