19
Ice and Water
PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
(on some models)
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
Connect refrigerator to water supply and turn water shutoff
valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not turned on Make sure the ice maker is on.
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
to begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely
Close the door firmly. If it does not close completely, see
“The doors will not close completely.”
A large amount of ice was recently
removed
Allow 24 hours for ice maker to produce more ice.
An ice cube is jammed in the ice
maker ejector arm
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are hollow or
small (on some models)
NOTE: This is an indication
of low water pressure.
The water shutoff valve is not fully
open
Turn the water shutoff valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water
pressure
Call a licensed, qualified plumber.
Off-taste, odor or gray
color in the ice (on some
models)
Recently installed or replaced
plumbing connections (new plumbing
connections can cause discolored or
off-flavored ice and water.)
Discard the ice and wash the ice storage bin. Allow 24 hours
for the ice maker to make new ice, and discard the first 3
batches of ice produced.
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Odor from stored food has transferred
to the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water
A water filter may need to be installed to remove the
minerals.
Water is leaking from the
back of the refrigerator
The water line connections were not
fully tightened
See “Connecting the Water.”
Recently removed the doors and did
not fully tighten water line connection
See “Remove and Replace Refrigerator Doors and Freezer
Drawer Front.”
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