Mazda CX-3 2016 - User Manual

3-1, Shinchi, Fuchu-cho, Aki-gun
Hiroshima 730-8670, Japan
TEL : 81(82)287-5323
FAX : 81(82)287-5220
Service Information
A
A
PROTECTOR
REAR WINDOW
GLASS
A-A Section
Category
S
Repair Guidance
Ref. No.
R064/16
Page
1 of 3
Coverage
Distributor only Please inform your dealers
Date Issued
July 22, 2016
Please convey this information to your Director General Manager
Warranty Dept. Parts Dept. Training Dept. Field Rep.
Date Revised
Applicable Model
Applicable Countries or Specifications
CX-3 (DK)
Worldwide
Subject: Rattle Noise from rear spoiler when closing liftgate
DESCRIPTION
Some vehicles may exhibit a rattle noise from the rear spoiler when closing the liftgate.
CAUSE
Depending on assembly variation of the rear spoiler, the clearance between the rear spoiler outer
panel and the inner bracket is smaller. As a result they interfere and exhibit a vibration noise during
the liftgate closing.
MASS PRODUCTION CHANGE
1. The thickness of the four protectors between the rear spoiler and the rear window glass has
been increased to give tension to the rear spoiler and to suppress the vibration.
2. Portions of the inner bracket, where the clearance between this and the outer panel is the
smallest, have been cut off a little to increase the clearance.
SUBJECT VIN RANGE & DATE OF MODIFICATION
CX-3 (DK)
Japan Built
Spec.
SUBJECT VIN RANGE
Date of Modification
Australia
JM0 DK **** **
100001 - 114676
November 1, 2015
General (R.H.D.)
JM6 DK **** **
General (L.H.D.)
JM7 DK **** **
Europe
JMZ DK **** **
100001 - 133643
US (2016 MY)
JM1 DK **** **
100001 - 122700
Thailand Built
Spec.
Beginning VIN
Date of Modification
Australia
MM0 DK **** **
100001 - 100200
October 5, 2015
Thailand
MM8 DK **** **

Summary

Repair Guidance Overview

Problem Description

Details the rattle noise from the rear spoiler when closing the liftgate.

Cause of Rattle Noise

Explains the clearance issue between the rear spoiler outer panel and inner bracket causing vibration.

Mass Production Changes

Details production changes to increase protector thickness and alter inner bracket clearance.

Affected VIN Range and Modification Dates

Lists VIN ranges and modification dates for Japan and Thailand built CX-3 models.

Repair Procedure and Parts

Repair Procedure Steps

Outlines the steps for removing, preparing, and installing the rear spoiler with improved protectors.

Required Parts Information

Lists part numbers, names, quantities, and remarks for necessary components.

Warranty Information

Warranty Claim Details

Provides assembly and subassembly groups, symptom and damage codes, and labor hours for warranty claims.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document, identified as Service Information R064/16, details a repair procedure for a rattle noise emanating from the rear spoiler of Mazda CX-3 (DK) vehicles when the liftgate is closed. The issue is attributed to insufficient clearance between the rear spoiler's outer panel and its inner bracket, leading to interference and vibration noise during liftgate operation.

Function Description

The primary function of this service information is to provide a comprehensive guide for diagnosing and resolving a specific rattle noise issue in Mazda CX-3 (DK) vehicles. It outlines the cause of the problem, details the mass production changes implemented to address it, specifies the affected vehicle identification number (VIN) ranges and modification dates, and provides a step-by-step repair procedure. The document also includes a list of necessary parts and warranty information for the repair.

Important Technical Specifications

• Applicable Model: CX-3 (DK)
• Issue: Rattle noise from rear spoiler when closing liftgate.
• Cause: Assembly variation leading to smaller clearance between the rear spoiler outer panel and the inner bracket, causing interference and vibration.
• Mass Production Changes:
  1. Protector Thickness Increase: The thickness of the four protectors positioned between the rear spoiler and the rear window glass was increased from 2mm to 3.5mm. This change aims to provide tension to the rear spoiler and suppress vibration.
  2. Inner Bracket Modification: Portions of the inner bracket, where clearance with the outer panel was minimal, were cut off to increase the clearance.
• Affected VIN Ranges (Japan Built):
  • Australia (JM0 DK **** **): 100001 - 114676
  • General (R.H.D.) (JM6 DK **** **): 100001 - 114676
  • General (L.H.D.) (JM7 DK **** **): 100001 - 114676
  • Europe (JMZ DK **** **): 100001 - 133643
  • US (2016 MY) (JM1 DK **** **): 100001 - 122700
  • Date of Modification (Japan Built): November 1, 2015
• Affected VIN Ranges (Thailand Built):
  • Australia (MM0 DK **** **): 100001 - 100200
  • Thailand (MM8 DK **** **): 100001 - 100200
  • Date of Modification (Thailand Built): October 5, 2015
• Repair Parts:
  • D1YB-51-954: PROTECTOR (Quantity: 1 set, contains four improved protectors)
  • D651-68-162A: CLIP, TRIM (Quantity: 1)
  • EG21-51-SJ3: CLIP (Quantity: 2, contains packing, not reusable)
• Warranty Information:
  • Assembly Group: S - Body
  • Subassembly Group: 19 - SPOILERS
  • Symptom Code: 83 (Unusual vibration)
  • Damage Code: 97 (Improper clearance)
  • Causal Part No.: D1YB-51-954
  • Operation No.: XXM4MXRX
  • Labor Hours: 0.6 hours
  • Period Covered: Normal Warranty Period
  • Prior Approval: NO

Usage Features

The document serves as a practical guide for technicians and service personnel. Its usage features include:

• Clear Identification: The document is clearly identified with a Ref. No. (R064/16) and date issued (July 22, 2016), ensuring easy reference and version control.
• Categorization: It falls under the "S" category, likely indicating a specific system or component within the vehicle.
• Target Audience: It explicitly states "Distributor only" and "Please inform your dealers," indicating its intended distribution and importance for service networks.
• Comprehensive Repair Procedure: The step-by-step instructions for removing the rear spoiler, replacing old protectors with improved ones, and reinstalling the spoiler are designed for clarity and ease of execution.
• Visual Aids: The inclusion of diagrams illustrating the location of the protectors, the A-A section view showing the rear window glass and protector, and the comparison between old and improved protectors enhances understanding and accuracy during the repair process.
• Parts Information: A detailed table of required parts, including part numbers, names, quantities, and remarks, simplifies the ordering and preparation for the repair.
• Warranty Claim Guidance: The warranty information section provides all necessary codes and details for processing a warranty claim related to this repair, including a note to claim specific clips as related part numbers.
• Applicability: The document specifies "Worldwide" for applicable countries or specifications, indicating the broad relevance of this service information.

Maintenance Features

While primarily a repair document, it implicitly supports maintenance by:

• Preventative Information: By detailing the mass production changes, it informs technicians about the design improvements aimed at preventing this specific rattle noise in newer vehicles.
• Standardized Repair: It ensures that repairs for this issue are conducted consistently across all service centers, maintaining vehicle quality and customer satisfaction.
• Part Standardization: The specified part numbers ensure that only approved and improved components are used for the repair, preventing recurrence of the issue.
• Efficiency: The clear instructions and parts list contribute to efficient repair times, minimizing vehicle downtime for customers.
• Documentation: As a formal service information document, it contributes to the overall maintenance record of the vehicle and the knowledge base for future service operations.

Mazda CX-3 2016 Specifications