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MDHearingAid VOLT+ User Manual

MDHearingAid VOLT+
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User Manual
VOLT
+
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MDHearingAid VOLT+ Specifications

General IconGeneral
RechargeableYes
Noise ReductionYes
Feedback CancellationYes
Battery TypeRechargeable lithium-ion
Sound ProcessingDigital
TelecoilNo
BluetoothNo
Directional MicrophonesYes
Self-FittingYes
Made InUSA
TypeBehind-the-ear (BTE)
Warranty45-day risk-free trial, 1-year warranty

Summary

Congratulations

Customer Support

Package Contents

VOLT Hearing Aid(s)

Details the components included with the hearing aid, such as thin tubing and ComfortTIP.

Charger

Lists the components of the charger unit: power adapter, case, and cord.

Cleaning Tool

Describes the cleaning tool, including its wire, magnet, and brush components.

VOLT Diagram

Hearing Aid Components

Identifies key parts of the hearing aid: microphones, volume dial, program button, stabilizer bar, tubing base, and ComfortTIP.

Charging Port and Body

Highlights the charging port location and the main body of the VOLT hearing aid.

Quick Start Guide

Identify Left/Right VOLT

Instructions on how to distinguish between left and right hearing aids for proper use.

Steps for Initial Use

Outlines the three basic steps: Charge VOLT, Place VOLT on ear, and Turn VOLT on.

Charging the VOLT Hearing Aid

Charger Indicator Lights

Explains the meaning of different light indicators (Blue, Solid Green, Flashing Green, Off) on the charger.

Charger Assembly

Connecting Charger Components

Steps to connect the charging case, cord, and power adapter for the charger.

Placing the VOLT on Ear

Inserting ComfortTIP

Guidance on inserting the ComfortTIP into the ear canal with the thin tubing.

Positioning the VOLT Body

Instructions for placing the hearing aid body behind the ear and tucking the stabilizer bar.

Adjusting Volume and Power

Volume Dial Functionality

Explains the volume dial for increasing/decreasing volume and acting as an on/off control.

Initial Sound Beep

Note on the beep sound after turning on and the need to raise volume slowly.

Whistling Prevention

Information about whistling and how proper insertion of the ComfortTIP should resolve it.

Program Selection

Changing Programs

How to change programs using the program button and what beeps indicate.

Program Descriptions

Details four programs (Quiet, Social, Noisy, Restaurant) and their recommended uses.

Care and Cleaning

Daily Cleaning

Using the cleaning tool's brush to remove debris from the ComfortTIP, microphone, and buttons.

Regular Cleaning of Tubing

Using the cleaning tool's wire to remove debris from the tubing and reattaching it.

Replacing Parts

Thin Tubing and ComfortTIPs Identification

How to identify left/right thin tubing (color labels) and ComfortTIPs (curve direction).

Replacing Tubing

Removing Tubing

Instructions on how to remove the tubing from the VOLT body by rotating the base.

Attaching New Tubing

Steps for attaching new tubing securely to the VOLT body.

Replacing Tips

Removing ComfortTIP

How to safely remove the ComfortTIP from the tubing.

Attaching New ComfortTIP

Guidance on aligning and attaching a new ComfortTIP to the tubing end.

Tip Attachment Verification

Important check to ensure tubing is visible through the ComfortTIP opening.

Ordering Replacements

Replacement Schedule

Recommendation to replace tubing and tips every three months for optimal performance.

How to Order

Information on how to order replacement parts via website or phone.

Using the Telephone

Positioning for Phone Calls

Tips for positioning the phone's audio output and hearing aid microphone to avoid whistling.

Audio Output and Microphone

Illustrates the locations of audio output on a phone and the microphone on the hearing aid.

Protection Plan

MDShield Coverage

Details 100% coverage for defects, malfunctions, and accidental damage after warranty.

Plan Purchase and Renewal

Information on when the service contract starts and how to purchase or renew the plan.

Troubleshooting Common Issues

Troubleshooting Table

A table mapping issues (distorted sound, whistling, weak sound) to action steps.

Sound Distortion or Intermittence

Discusses causes like trapped moisture, low volume, or debris, and suggests solutions.

Whistling Sound Issues

Explains feedback, improper insertion, volume levels, and debris as causes for whistling.

Weak or No Sound Issues

Covers causes like trapped moisture, device power, charging status, and debris blocking sound.

Warranty and Repairs

Standard Warranty Coverage

Details the 90-day warranty against defects in materials and workmanship.

Repair Service Contact

How to contact for warranty or repair service, including RMA numbers and costs.

Repair Mailing Guidelines

Items to Send for Repair

Instructions on what to send (VOLT body only) and how to package it.

Items NOT to Send for Repair

List of items to exclude when sending the device for repair (e.g., case, charger).

Return Policy

Return Period and Conditions

Details the 45-day return period for a full refund and conditions for returns.

Return Merchandise Authorization (RMA)

Requirement for an RMA number for proper processing and consequences of no-RMA returns.

Refund Information

Warnings for Hearing Aid Dispensers

Conditions Requiring Physician Consultation

Lists conditions (e.g., ear deformity, drainage, dizziness) that require user to consult a physician.

When to Consult a Physician

Important Notice for Users

Medical Evaluation Recommendation

Emphasizes the importance of a medical evaluation by a physician before purchasing a hearing aid.

Hearing Aid Evaluation Process

Describes the roles of audiologists/dispensers in conducting evaluations and fitting aids.

Trial Programs and Legal Information

Notice of Cancellation

Cancellation Policy

Details the process and timeframe for canceling a transaction without penalty.

How to Cancel a Transaction

Instructions on mailing or delivering a cancellation notice to MDHearingAid.

Technical Specifications

Hearing Aid Performance Metrics

Lists specifications like MAX OSPL90, HF Average OSPL90, HFA Full-on-gain, THD, and Input Noise.

Durability Rating

Details the IP57 rating for dust and water resistance.

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